GEN 001 - SAS # 1

• Communication is derived from the Latin word “communicare” which means ‘to share’.
• Communication, at its simplest definition, is sharing of information between individuals.
• Information can come in the form of thoughts, concepts, imaginations, behaviors, and written text. It can be verbal or non-verbal. It can be written, spoken, or mixed media.
• Communication as a process is simple, but there are many factors involved in that sometimes it becomes complex.
• Communication is affected by factors like clarity of voice, choice of words, amount of content, information relevance, and many more. When not done well, it can result in a simple misunderstanding or in a critical mistake.
• The three elements in communication are the sender, a medium, and a recipient.
• The sender is the most crucial element in the process because he comes with a full understanding of the content or message that he wants to deliver.
• The receiver may or may not know the sender and the intended message.
• The medium refers to the means which information is transferred.
• The three steps in communication are message, encoding, and decoding.
• The message is the information in the sender's mind.
• The sender needs to translate this message into verbal speech or written message - encoding.
• The receiver interprets the encoded message to understand the message - decoding.
• When the receiver clearly understands the information sent to him, then communication is successful.
• 1. The sender chooses his information and purpose, crafts the message through a medium and delivers it, while the recipient receives the message and interprets it for understanding.
• 1. Encoding means the creation of how the message will be transferred to the recipient, while decoding means receiving and interpreting the meaning of the message.
• 1. Barrier is also known as noise. It is anything that can prevents communication, while channel is any means by which message is sent.
• 1. Response and feedback can be interchangeable. Sometimes a feedback could be a non-verbal nod of the head, a frown, or a smile. It can be verbal when receivers ask a question or make a comment.