SOPs

• What is the max weight of a crew hold bag?

  23 kg
• What is the max weight of virgin wheelie bag?

  10 kg
• What time should you get to the gatehouse?

  minimum of 2 hours before standard time of departure (STD)
• When outstation report to gatehouse at least 70 mins before departure.

  If more than 2 nights away or aircraft change or crew change, questions will be asked.
• Check ID of every non - passenger boarding the aircraft:

  check name and picture
• When passengers boarding check for luggage, intoxicated passengers, SCP, infants
• Passenger baggage allowance:

  J and Gold club: 2 16kg total and one nag can't be over 12kg

  W and Y: 1 10kg

  Infant: 1 6kg

  Each passenger: +1 included in weight
• Instruments can be carried on board. Must be in a window seat or ion floor of window seat. No more than 75 kg
• sterile flight deck:

  power up to gear up

  gear down to slow down
• Conditions to sit in flight deck:

  1. 6 months of flying
  2. more than 9 crew
  3. FSM ensure all crew seats covered
  4. FSM and Captain make final decision
• Serve flight crew outboard to avoid spilling on console
• Flight Reporting App:

  • in flight service issues
  • food temp issues
  • hotel issue
• Intelex App:

  • ORs by 72 hours after
  • IIORs by 72 hours after
  • CCAF - do every flight
• Cabin Defect Log:

  • equipment breaks
  • carpet snagging
• Unserviceable Tag/ Sticker:

  • place on broken equipment
  • report on flight reporting app
• Pre-flight checks:

  • cabin
  • toilets
  • galleys
  • portable equipment
  • interphone and PA
  • door checks and cross check
• Crew seat check:

  sit in seat and apply harness

  do buckle up

  check seat pan retracts
• Cheat books for where portable equipment is found in on Logipad
• Interphone checks:

  • dial colleague at opposite door
  • say name and location
  • call you back
  • make PA "PA check L1"
• Toilet check:

  • bin flaps closed
  • check smoke detector is not damaged or obstructed
  • check flush switches off
  • open all stowage
  • checks lights come on (lock yourself in toilet)
  • ash tray
• Galley checks:

  • check oven: oven insert, free of spillages, operational, closes and latches, door seals, no foreign objects
  • Waste carts: flap can close (if not tape it up), all latches operational
  • check power works
  • curtains are securable
• Cabin checks:

  • IFE
  • seat cushions in place (covers are flame retardant)
  • seat belts in place
  • Airbag seat belt not connected
  • tray tables and foot rests stowed
  • safety card visible
  • check floor
  • smoking and seatbelt signs
  • carpets
• Safety card coolers and shapes:

  B787- yellow square

  A333- blue circle

  A330neo- red triangle

  A350 mainline- pink diamond

  A350 leisure- pink plus
• To sit at a door you must be 16+

  operation of harness

  brace position

  "if I'm not okay"
• Exit rows must have ABP:

  • 16+
  • no bags
  • willing and able to assist
  • no physical or mental conditions
• Brail cards and large prints found in galley 4 IFE box
• Once doors close FSM will make PA:

  "cabin crew prepare doors for departure"

  cross check doors
• Deinsecting from certain countries:

  • lockers open
  • keep high
  • point down in toilet
  • give bottles to FSM
• when to do manual demos:

  • if screen doesn't work for a block
  • personally for someone visually impared
• Video demo:

  sit in crew seat until hear "to help reduce injury in an emergency landing"

  show lights, exit signs and exits

  then do cabin secure and phone FSM
• For take-off:

  double chine = take-off imminent

  30 second review in seat (semi - brace position)

  Flight crew tell nearest galley and should be passed onto FSM that at top of climb

  open toilets

  check toilets every 30 mins
• For landing:

  flight crew call nearest galley that at top of descent

  start shutting down cabin

  don't lock toilets yet

  galleys secured

  final rubbish collection -> put in flame retardant bag and put in PRM (passenger reduced mobility) toilet

  check seat belts

  call FSM cabin secured

  semi-brace and 30 sec review

  double chime

  collect ILJ - RHS crew

  post-flight checks