NCM 101 A Quiz 2

• SELF-AWARENESS

  The ability to focus on yourself and how your actions, thoughts, emotions or

  don't align with your internal standards.
• DEFENSE MECHANISMS

  Are unconscious psychological responses that protect people from feelings of

  anxiety, threats to self-esteem, and things that they don't want to think about or

  deal with
• Denial- Denying that something exists

  Ex: Being the victim of a violent crime, yet denying that the incident

  occurred
• Displacement- Taking feelings out on others

  Ex: Being angry at your boss but taking it out on your spouse instead
• Intellectualization- Thinking about stressful things in a clinical way

  Ex: Losing a close family member and staying busy with making the

  necessary arrangements instead of feeling sad
• Projection- Assigning your unacceptable feelings or qualities to others 

  Ex: Feeling attracted to someone other than your spouse, then fearing that

  your spouse is cheating on you
• Rationalization- Justifying an unacceptable feeling or behavior with logic

  Ex: Being denied a loan for your dream house, then saying it's a good

  thing because the house was too big anyway
• Reaction Formation- Replacing an unwanted impulse with its opposite

  Ex: Being sad about a recent breakup, but acting happy about it
• Regression- Reverting to earlier behaviors

  Ex: Hugging a teddy bear when you're stressed, like you did when you

  were a child
• Repression- Unconsciously keeping unpleasant information from the conscious

  mind

  Ex: Being abused as a child but not remembering the abuse
• Sublimation- Converting unacceptable impulses into more acceptable outlets

  Ex: Being upset with your spouse but going for a walk instead of fighting
• Suppression- Consciously keeping unpleasant information from your conscious

  mind

  Ex: Being abused as a child but choosing to push it out of your mind
• COMMUNICATION

  • Interchange of information
  • Transmission of feelings
• Levels of Communication

  • Intrapersonal
  • Interpersonal
  • Public
  • Electronic
• Intrapersonal- Influence by perception, feelings and behavior thru self-awareness
• Interpersonal- One-on-one interaction bet nurse and patient
• Public- Interaction with an audience
• Electronic- Use of technology to create ongoing relationship
• Elements of Communication

  • Referent
  • Sender
  • Receiver
  • Message
  • Channels
  • Feedback
  • Interpersonal Variables
  • Environment
• Referent- The person, entity, place, concept, experience and so on in the real (or

  an imagined) world which is designated by a word or phrase.
• Sender- The person who encodes and delivers a message
• Receiver- The Person who receives and decodes the message
• Message- The discrete unit of communication intended by the source
• Channels- The directions toward a particular end or object through signal
• Feedback- The helpful mechanism that is given to someone who passes a

  message for validated information
• Interpersonal Variables- The factors within both the sender and receiver that

  influence communication
• Environment- The surroundings or conditions in which a person live.
• Forms of Communication

  • Verbal
  • Non-verbal
• Verbal- Uses spoken or written word
• Elements of Verbal Communication

  • Vocabulary
  • Pace
  • Intonation
  • Clarity (Direct) and Brevity (Few Words as Possible)
  • Timing (Appropriate Time) and Relevance (Meaning)
  • Adaptability
  • Credibility
  • Humor
• Vocabulary- Translation
• Intonation- Tone of the Voice
• Pace- Appropriate Speed
• Adaptability- Adjustment according to the behavioral cues of the patient
• Credibility- Trustworthiness and Confidence
• Humor- Adding jokes but make sure to consider client’s perception of what

  is humorous
• Non- Verbal- Uses gestures, facial expressions, touch, and other forms and

  makes up majority of communication
• Elements of Non-verbal Communication

  • Personal Appearance
  • Posture and Gait
  • Facial Expression
  • Eye Contact
  • Gestures
• Personal Appearance- The outward appearance of any person

  irrespective of sex hairstyle, beard, or manner of dress.
• Posture and gait- The provision of information about the body and the

  capability of the musculoskeletal system to adjust to physical stressors