Lesson 1

• Communication: a process of exchanging verbal and/or nonverbal between two or more people who can be either the speaker or the receiver of messages.
• Purpose of Communication

  • To inform
  • To entertain
  • To persuade
• Communication can be in the form of written, verbal, non-verbal, and visuals.
• Written Communication: text or words encoded and transmitted memos, letters, etc.
• Examples of Written Communication

  • Memos
  • Letters
  • Reports
  • Online Chat
  • Short Message Service (SMS)
• Verbal Communication: exchange of information through face-to-face, audio and/or video call or conferencing, etc.
• Examples of Verbal Communication

  • Video Call
  • Conference
  • Face-to-face
  • Meetings
  • Television
• Non-verbal Communication: used to convey or emphasize a message of information
• Examples of Non-verbal communication

  • Voice
  • Body Language
  • Personal Space or Distance
  • Personal Appearance
• Voice: includes tone, speech rate, pitch, pauses, and volume
• Body Language: includes facial expressions, gesture, posture, and eye-contact.
• Personal Space or Distance: refers to an area or space and distance that a person from a different culture, personality, age, sex, etc.
• Personal Appearance: refers to how a person presents themselves to a particular situation, whether formal and informal.
• Visual Communication: the use of images, graphs, charts, logos, and maps.
• Intended Communication: refers to planning what and how you communicate your ideas to other people who are older than you or who occupy a higher social or professional position.
• Unintended Communication: when you unintentionally send non-verbal messages to people you are communicating with, or when you suddenly make negative remarks out of frustration or anger.
• Source: the speaker or sender of a message
• Message: the message, information, or ideas from the source or speaker
• Encoding: the process of transferring the message
• Channel: the means to deliver a message such as face-to-face conversations, telephone calls, e-mails, and memos
• Decoding: the process of interpreting an encoded message
• Receiver: the recipient of the message
• Feedback: the reactions or responses of the receiver to the message from the sender
• Context: the situation or environment in which communication takes place
• Barriers: the factors which may affect the communication process
• Communication Process

  • Source
  • Message
  • Encoding
  • Channel
  • Decoding
  • Receiver
  • Feedback
  • Context
  • Barriers
• Examples of Barriers

  • Culture
  • Individual Difference
  • Language Use
  • Noise
  • Past Experiences
  • Status
• Examples of Communication Ethics

  1. Uphold Integrity
  2. Respect diversity of perspective and privacy
  3. Observe freedom to expression effectively
  4. Promote access to communication
  5. Be open-minded
  6. Develop sense of accountability
• Uphold Integrity: be truthful with your opinion and be accurate with your judgement
• Respect Diversity of perspective and privacy: show compassion and consideration with the beliefs, status, affiliations, and privacy of others
• Observe freedom of expression effectively: be careful of what and how you say your words depending on the type of people you are communicating
• Promote access to communication: give others an opportunity to express what they feel and think about the message being communicated
• Be open-minded: accept that others have different vies or opinion, which may conflict with yours
• Develop your sense of accountability: acknowledge responsibility for all your actions, good, or bad