Business AOS1

• What are the elements of corporate culture?

  Values and practices : the way things are done in the business

  Symbols: the events or Objects that are established to represent something the business believes to be important

  Rituals, rites and celebrations: the routine behavioural patterns in a business' everyday life

  Heroes:businesses successful employees who reflect its values and act as example for other
• How can corporate culture be seen?

  It can be seen in the unwritten or informal rules that guide how people in the business behave eg the way staff dress, the language staffuse and the way staff treat one another and customers.
• How can real corporate culture be seen?

  It can be seen in how employees treat each other and customers and the relationship between managers and employees.
• How can official corporate culture be seen?

  It can be seen In Official documents eg business mission statement, slogans and policies
• What is real corporate culture?

  Actual values and beliefs that are displayed by the people in the business.
• What is offical corporate culture?


  It can be revealed officially in the polices,objectives or slogans of the business
• What is corporate culture?

  The values,ideas,expectations and beliefs shared by members of the business
• What is the relationship between management styles and management skills?

  The type of management style that a manager selects will determine the range and degree of skills they use
• Why are interpersonal skills important?


  It is important because it is through other people that managers achieve business objectives. A manager who is able to identify and recognise how other people see things and then make use of these views in a logical and understanding manner is most likely to be effective in achieving objectives
• What are interpersonal skills?


  The ability to deal or liaise with people and build positive relationships with staff
• Why is decision making important?

  Effective decision making will ensure the best strategies are implemented so the business ca reach their objectives and drive their business forward
• What is decision making?


  the ability to identify the options available and then choose a specific course of action from the alternatives
• Why is leadership important?


  Leaders actively listen to what employees say and welcome new ideas,remain calm in the face of conflict and stressful situations, and delegate tasks so that work and responsibilities are shared wth employees who have the capacity to handle them
• What is leadership?


  The ability to influence or motivate people to work towards the achievement of business objectives
• Why is planning important?

  -Planning is necessary to give the organization a sense of direction and purpose

  -Planning is a useful way of getting managers to participate in decision making about the appropriate goals and strategies for an organization
• What are the levels of planning?

  -Strategic(long term)planning: long term planning,usually over two to five years

  -Tactical(medium term)planning: flexible,adaptable , medium term planning,usually over one to tow years,which assists in implementing the strategic plan

  -Operational(short term)planning : specific details about the way in which the business will operate in the short term
• What is planning?

  The ability to define business objectives a and decide on the methods or strategies to achieve them
• Why is delegation important?

  Delegating is important as it is an appropriate skill to use in order to manage time effectively and to enable staff to learn new skills
• What is delegation?


  Delegation is the ability to transfer authority and responsibility from a manager to an employee to carry out specific activities
• Why is communication important?

  Communication can be used to ensure that all team members understand the tasks and goals they are working towards as well as to provide feedback and guidance
• What is communication?


  The ability to transfer information from a sender to a receiver, and to listen to feedback
• What are the type of management skills?

  Communication, delegation, planning leadership, decision making and interpersonal
• What are management skills?

  The abilities or competencies that managers use to achieve business objectives
• Disadvantages of Laissez-faire management style


  -This style can breed personal conflicts, where individuals do not cooperate or wish to implement only their own ideas.

  - The focus on meeting business objectives can be easily eroded. Management may find themselves with a failed business and nothing to manage.
• Advanatages of laissez-faire management style


  -Employees feel as sense of ownership,which can promote outstanding results

  -Communication is completely open,and ideas are booth discussed and shared
• What is laissez-faire management style?

  One where employees assume total responsibility for,and control of,workplace operations
• Disadvantages of participative management style


  -The role of management, and the control of the manager may be weakened and undermined with employees given more power.

  - Internal conflict can arise with so many views and opinions being shared.

  - Not all employees may want to contribute.
• Advantages of participative management style


  -Employees have a greater opportunity to acquire more skills.

  -High level of trust, often resulting in improved employee performance.
• What is a participative management style?

  One where the manager unites with staff to make decisions together
• Disadvantages of the consultative management style

  -The time taken to consult all the relevant employees can slow down the entire process

  -When a number of ideas are shared,some are bound to be ignored or overlooked in the final decision.This may cause conflict or resentment
• Advantages of the consultative management style

  - Asking for suggestions allows for a greater variety of ideas, improving the quality of management decisions.

  - Employees begin to have some ownership in the way in which the business is run, so they take more of an interest in it, increasing motivation and commitment.
• What is a consultative management style?

  One where the manager consults employees before making decisons
• Disadvantages of the persuasive management style

  - Attitudes and trust remain negative. Employees fail to give full support to management.

  - Communication is still poor and limited to a top-to-bottom, one-way system.
• Advantages of the persuasive management style

  -Instructions and explanations remain clear and constant

  -Managers can gain some trust and support through persuasion
• What is a persuasive management style?

  One where the manager attempted to 'sell' decisions made
• Disadvantages of the autocratic management style

  -No employee input is allowed,so ideas are not encouraged or shared.This means employees don't get the chance to develop their skills and they do not feel valued

  -When no responsibility is given to lower level staff,job satisfaction decreases, this can result to issues such as absenteeism and staff turnover
• Advantages of the autocratic management style


  -Control is centralised at the top management level , so time is used efficiently and problems are dealt with quickly because there is no discussion or consultation

  -Directions and procedures are clearly defined ;their is little uncertainty
• What is an autocratic management style?


  One where the manager tells staff what decisions have been made
• What are the management styles?

  autocratic, persuasive, consultative, participative, laissez-faire
• What is corporate social responsibility?(CSR)

  The obligations a business has over and above its legal responsibilities to the wellbeing of employees and customer,shareholders and the community as well as the environment