pob test!

• involves giving clear instructions, requires feedback from employees to management, fostering a sense of ownership and motivation, employee performance appraisals conducted by managers can serve as a platform for this feedback exchange is what type of employer-employee relation type?

  good communication
• there should be adequate ventilation, good lighting, appropriate tools and furniture, working restrooms and other facilities which indicate to the employees that their labour is not taken for granted. what type of employer-employee relation is this?

  satisfactory working conditions
• ncouragement of employees by managers in the form of praise, acknowledgement of views, courtesy, prospects for promotion and providing incentives is what type of employer-employee relation?

  Positive encouragement
• mbodies a number of characteristics which facilitate a confident and motivated staff who work toward the company’s targets and objectives. what type of employer-employee relation?

  Good leadership
• maintaining a positive and productive staff. what type of employer-employee relation is this?

  Motivating employees
• The more money a worker earns, the better is their potential for a higher standard of living, what motivation is this?

  Financial motivation
• Affiliation is a sense of pleasure in belonging to a group; having friends among work colleagues. Employers can exploit this important motivation by providing smart company clothing, with a logo, and providing company-sponsored free events, what type of motivation is this?

  Non-financial motivation
• the process by which a

  message or information is passed

  from one person or organization to

  another is called?

  communication
• involves information and messages being

  passed between people who own or

  work in the same organization?

  internal communication
• involves sending or receiving information and

  messages to or from individuals or

  organization outside a business?

  external communication
• from employee to management?

  upward
• from management to employees?

  downward
• across the span of control of different

  managers, between managers or between employees

  that are at the same level?

  horizontal
• transmits messages across an organization for the sole

  purpose of conducting company business?

  formal communication
• is typically used by employees, friends or social groups

  to send personal messages?

  informal communication
• involves the sender

  speaking directly to a receiver using a telephone or

  in face-to-face meetings?

  verbal communication
• – involve the sender

  writing to a receiver using a memo, notice, letter,

  text messages or email.?

  written communication
• include sending videos,

  pictures, charts and diagrams?

  Visual communications
• something the created a disturbance

  which prevented the flow of communication

  or caused the message to be interpreted

  correctly?

  noise
• language, culture, information overload and accessibility is?

  barriers to effective communication
• refers to a situation when

  a group of people work together

  cooperatively to achieve a common

  goal, creating a positive working

  atmosphere and using their

  individual skills in harmony with

  others in the team is?

  teamwork
• Listen to others and seriously consider their ideas, views and beliefs are what type of team member?

  good team member
• The right mix of skill and expertise are to consider for ____ team memberrs?

  good
• Shared responsibility, Better decisions made, better quality of output, and Co-ordinating groups are advantages of team work true or false?

  true
• slow decision making, conflict, time consuming are disadvantages to teamwork true or false?

  true
• a clash of interests, ideas or objectives between one or more individuals within an organization is?

  conflict
• pay, working conditions, harassment and poor communications lead to?

  conflict
• • Improving pay and working conditions for employees
  • Providing employees with the necessary tools to get their jobs done
  • Recognizing or rewarding employees for good performance can manage conflict true or false?

  true
• • employees report to work, but also complete tasks that are strictly within their job description and working hours, and nothing more.  Employees refuse to work overtime?

  work to rule
• • employees report to work, but deliberately discharge their duties at an extremely slow pace and undermine output.?

  go slow
• • employees refuse to work overtime?

  overtime ban
• workers report to work, but sit at their desks or work area for the entire business day and refuse to complete any f their assigned tasks.?


  sit in
• • ultimately employees walk out of the organization and refuse to work?

  strike action
• not allow workers to enter the premises.  If they are not at work they are not getting paid, at the same time they cannot harm or sabotage the organization.?

  lock out
• • employing replacements for those that are on strike.  It may also include having some of the employees show up while the others are on strike?

  scab labour
• • intimidating employees to prevent them from joining unions or targeting current union members.?

  union busting
• a situation where conflict exists between employees and employers?

  Grieveience
• steps put in place to help settle conflict internally?

  Griveincve procedure
•  neutral third party is brought in to listen to the grievances of both parties involved in a dispute.  They aim to facilitate communication and understanding between parties but does not take on an advisory role nor impose recommendations?

  Mediation
• a third party is brought in to listen to grievances of both parties involved in the dispute, but both parties agree beforehand to accept and uphold decision made by the arbiter after he or she has heard the case.  The arbiter then passes judgement and that decision is legally binding?

  Arbitration