operation management

• Manufacturability refers to the capability of an organization to produce an item at an acceptable profit
• Serviceability refers to the capability of an organization to provide a service at an acceptable cost or profit
• Product liability is the responsibility a manufacturer has for any injuries or damages caused by a faulty product
• Normative behavior in product design includes producing designs consistent with the organization's goals, not compromising on quality, giving customers expected value, and prioritizing health and safety
• Sustainability in product design involves using resources in ways that do not harm ecological systems supporting human existence
• Life Cycle Assessment (LCA) assesses the environmental impact of a product or service throughout its useful life, focusing on factors like global warming and solid waste generation
• Value analysis examines the function of parts and materials to reduce costs and improve performance of a product
• Remanufacturing involves refurbishing used products by replacing worn-out or defective components
• Recycling is the recovery of materials for future use, with benefits including cost savings and environmental concerns
• Standardization reduces variety in a product, service, or process, leading to advantages like fewer parts in inventory and manufacturing
• Mass customization involves producing standardized goods or services with some customization, using techniques like delayed differentiation and modular design
• Reliability is the ability of a product, part, or system to perform its intended function under specified conditions
• Robust design results in products or services that can function over a broad range of conditions
• Concurrent Engineering involves bringing engineering design and manufacturing personnel together early in the design phase
• Computer-Aided Design (CAD) increases productivity of designers, creates manufacturing information databases, and enables engineering and cost analysis
• Design for manufacturing (DFM) focuses on designing products compatible with an organization's abilities
• Design for assembly (DFA) aims to reduce the number of parts in a product and improve assembly methods and sequence
• Kano Model categorizes quality into basic quality, performance quality, and excitement quality
• Service design involves providing something to a customer, determining the service strategy, and considering issues like variation in service requirements and customer contact
• Reliability in service design is the ability of a product, part, or system to perform its intended function under specified conditions, expressed as a probability
• Availability is the fraction of time a piece of equipment is expected to be available for operation