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Chapter 13
Factors affecting Group Performance
Group Cohesiveness
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Cards (3)
The extent to which
group members
like and
trust
one another, are committed to accomplishing a
team
goal, and share a feeling of
group pride
More cohesive the group is, the greater:
performance
,
decision quality
, member
satisfaction
, member
interaction
, employee
courtesy
Cohesiveness
also lose the sight of organization
goals
(e.g. putting their
colleagues
first before their
client
)