Open body language: lean forward, with hands open and arms and legs uncrossed
Maintain eye contact with the other person for approximately 60% of the time
Nod and make encouraging sounds and gestures while listening
Smile during the conversation
Use the other person's name early in the conversation to be polite and reinforce their name in your mind
Ask open questions that require more than a yes or no answer
Use feedback to summarize, reflect, and clarify what the other person has said
Talk about things that refer back to what the other person has said to find common experiences
Show empathy by understanding the other person's feelings and point of view
When in agreement, openly express agreement and provide reasons
Build on the other person's ideas
Be non-judgmental and let go of stereotypes and preconceived ideas
If disagreeing, give the reason first before expressing disagreement
Admit when you don't know the answer or have made a mistake to build trust
Be genuine in visual and verbal behaviors to maximize communication impact
Offer compliments, avoid criticism, and be polite
Practitioners work with the client directly and do not refuse to work with them or refer them elsewhere based on unappealing characteristics
Not all problems can be solved, but some can be solved or alleviated
Social workers must look at where change is essential outside the individual and work with the environment to effect the change.
Actively intervening in order to help clients get what they need. – focusing on the relationship between he client and anunresponsive system.
Empowerment- the process of increasing personal, interpersonal, or political power so that individuals can take action to improvetheir life situations.
Generalist Practice involves the social worker in professional helping relationships with individuals, families, groups,organizations and communities.
generalist practice perspective serves diverseclient systems and is not confined by anarrow cadre of theories; rather it is versatileenough to allow the client's situation todetermine the practice approach.
Generalist Practice employs a problem solving framework and a broad knowledge, value and skill base which demands ethicalpractice and ongoing self-assessment.
Knowledge includes a range of conceptual frameworks and information about understanding and practicing social work.
Values are based on professional ethics and ability to distinguish between personal and professional values.
Skills include those for working with the differentsystems ( individuals, families, groups,communities, organizations)
Empowerment- increasing situation to improve their life
Self Determination-make own decision
Strengths- what system is available to assistthe client
Resiliency- how well the family bounce back
Understanding the importance of human diversity and difference characterize and shape the human experience and are critical to the formation of identity
Human diversity entails multiple factors including age, class, color, culture, disability, and ability, ethnicity, gender, gender identity, and express, immigration status, marital status,political ideology, race, religion,, etc..
Eclectic Knowledge Base: refers to selecting concepts, theories,and ideas from a wide range of perspectives and practice approaches
Knowledgeable - understanding the dynamics of people’s situations.
Competent – execute your knowledge to fit the needs of the consumers.
Systems Theory – provide social workers with a conceptual framework that can guide how they view the world.
Generalist practitioners must be knowledgeable about the range of social systems in which people function and the ways social systems help or deter people in achieving personal andcommunity well being
Social workers focus on the interactions of various systems in the environment which includes: individuals, families, groups, organizations and communities.
The ecological perspective assumes a person in environment focus. Practitioner learns to work with the client within the social environment