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• Open body language: lean forward, with hands open and arms and legs uncrossed
• Maintain eye contact with the other person for approximately 60% of the time
• Nod and make encouraging sounds and gestures while listening
• Smile during the conversation
• Use the other person's name early in the conversation to be polite and reinforce their name in your mind
• Ask open questions that require more than a yes or no answer
• Use feedback to summarize, reflect, and clarify what the other person has said
• Talk about things that refer back to what the other person has said to find common experiences
• Show empathy by understanding the other person's feelings and point of view
• When in agreement, openly express agreement and provide reasons
• Build on the other person's ideas
• Be non-judgmental and let go of stereotypes and preconceived ideas
• If disagreeing, give the reason first before expressing disagreement
• Admit when you don't know the answer or have made a mistake to build trust
• Be genuine in visual and verbal behaviors to maximize communication impact
• Offer compliments, avoid criticism, and be polite
• Practitioners work with the client directly and do not refuse to work with them or refer them elsewhere based on unappealing characteristics
• Not all problems can be solved, but some can be solved or alleviated
• Social workers must look at where change is essential outside the individual and work with the environment to effect the change.
• Actively intervening in order to help clients get what they need. – focusing on the relationship between he client and anunresponsive system.
• Empowerment- the process of increasing personal, interpersonal, or political power so that individuals can take action to improvetheir life situations.
• Generalist Practice involves the social worker in professional helping relationships with individuals, families, groups,organizations and communities.
• generalist practice perspective serves diverseclient systems and is not confined by anarrow cadre of theories; rather it is versatileenough to allow the client's situation todetermine the practice approach.
• Generalist Practice employs a problem solving framework and a broad knowledge, value and skill base which demands ethicalpractice and ongoing self-assessment.
• Knowledge includes a range of conceptual frameworks and information about understanding and practicing social work.
• Values are based on professional ethics and ability to distinguish between personal and professional values.
• Skills include those for working with the differentsystems ( individuals, families, groups,communities, organizations)
• Empowerment- increasing situation to improve their life
• Self Determination-make own decision
• Strengths- what system is available to assistthe client
• Resiliency- how well the family bounce back
• Understanding the importance of human diversity and difference characterize and shape the human experience and are critical to the formation of identity
• Human diversity entails multiple factors including age, class, color, culture, disability, and ability, ethnicity, gender, gender identity, and express, immigration status, marital status,political ideology, race, religion,, etc..
• Eclectic Knowledge Base: refers to selecting concepts, theories,and ideas from a wide range of perspectives and practice approaches
• Knowledgeable - understanding the dynamics of people’s situations.
• Competent – execute your knowledge to fit the needs of the consumers.
• Systems Theory – provide social workers with a conceptual framework that can guide how they view the world.
• Generalist practitioners must be knowledgeable about the range of social systems in which people function and the ways social systems help or deter people in achieving personal andcommunity well being
• Social workers focus on the interactions of various systems in the environment which includes: individuals, families, groups, organizations and communities.
• The ecological perspective assumes a person in environment focus. Practitioner learns to work with the client within the social environment