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ITIL 4
other examinable practices (5)
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Cards (8)
Information security management
Protects information needed
by
organizations
to
conduct business
relationship management
relationships
are
identified
>
analyzed
>
monitored
>
improved
supplier management
make sure we get what we
paid
for from
suppliers.
contracts
are made in the form of UCs (
underpinning contracts
)
It asset management
plans
and
manages
the
full lifecycle
of
IT assets
maximize
their
value
control costs
support decisions about new assets
IT Asset: any financially valuable component that can contribute to the delivery of IT products or services
monitoring and event management
Observes
and
record changes
in
cervices
and
components states. Identifies
those
events
and
categorizes
them and
establishes responses.
event: any
change
of
state
that has a
significance
for the
management
of a
configuration
of
item
or
service
types:
informal
,
warning
,
exceptions
release management
makes
new
and
changes
services and features
available
for use
release
: a version of a service or other that is made available for use
releases have been
disconnected
from deployments with
canary
/
dark
releases
services configuration management
ensures
accurate
information is
available
when
needed
about services
configuration
items and their
relationships
CI (config item): any component that
needs
to be
managed
to deliver
IT service
CMDB (config management database) a
database
or
collection
of
databases
holding
CIs
and their
connections
CMS (config management system): a
frontend
/
user interface
for CMDBs
deployment management
moves new
or
changed hardware software documentation
or
any other components
from
one environment
to
the next.
EG. DEV>QA>PROD
