other examinable practices (5)

• Information security management

  Protects information needed by organizations to conduct business
• relationship management

  relationships are identified > analyzed > monitored > improved
• supplier management

  make sure we get what we paid for from suppliers.

  contracts are made in the form of UCs (underpinning contracts)
• It asset management

  plans and manages the full lifecycle of IT assets

  1. maximize their value
  2. control costs
  3. support decisions about new assets

  IT Asset: any financially valuable component that can contribute to the delivery of IT products or services
• monitoring and event management

  Observes and record changes in cervices and components states. Identifies those events and categorizes them and establishes responses.

  event: any change of state that has a significance for the management of a configuration of item or service

  types: informal, warning, exceptions
• release management

  makes new and changes services and features available for use

  release: a version of a service or other that is made available for use

  releases have been disconnected from deployments with canary/dark releases
• services configuration management

  ensures accurate information is available when needed about services configuration items and their relationships

  CI (config item): any component that needs to be managed to deliver IT service

  CMDB (config management database) a database or collection of databases holding CIs and their connections

  CMS (config management system): a frontend / user interface for CMDBs
• deployment management

  moves new or changed hardware software documentation or any other components from one environment to the next. EG. DEV>QA>PROD