employee is overloaded; ways to reduce stress

• Omission – not process certain types of information
• Error – employee attempts to deal with every message she receives
• Queuing – placing the work on waiting line (queue)
• Escape – absenteeism or resignation
• Use of a Gatekeeper – a person screens potential communication and allows only the most important to go through
• Use of Multiple Channels – going to one person by directing some of it to another