Importance of Professionalism

• What are some factors that may adversely affect your behaviour?

  
• How does Lesser (2010) display the recognition of complexity with different relations as a healthcare professional?

  
• What do patients want from dental professionals?

  Competence; performance & technical competence

  Compassion

  Put patients first

  Integrity & trustworthiness

  Communication skills

  Respect & caring: 'humaneness
• What does the public want from dental professionals?

  To demonstrate basis for continued public trust
• What does the state want us to do as dental professionals?

  
• How is professional competence defined?

  The habitual & judicious use of communication, knowledge, technical skills, clinical reasoning, emotions, values, and reflection in daily practice for the benefit of the individual and community being served
• What does a profession carry with it?

  The notion of a standard of performance; it has a fiduciary trust to maintain certain standards, partly of competence of ability
• What supports & maintains professional competence?

  Personal: resilient, good ppl skills, wise communication..

  Teamworking & collaboration: multiple supports

  Organisational process: assessments formative & summative

  Prioritisation: workload

  Pragmatism: identify problems & tackle them

  Perspective: context & long game
• What does serious or persistent failure to follow the GDC guidelines result in?

  Removal from the register and you will no longer be able to work as a dental professional
• What did the revalidation brought in for doctors concern?

  4 domains:

  1. Knowledge, skills & performance

  2. Safety & quality

  3. Communication, partnership & teamwork

  4. Maintaining trust
• What should you do if you suspect that a colleague has a problem?

  
• What was typical of how burnout was treated historically?

  Action delayed for as long as possible

  Protective support used with considerable selectivity

  Medicalisation of the problem to make it easier to deal with
• What are some questions you can ask yourselves to identify burnout?

  
• What are some contributing factors towards burnout?


  Lack of control

  Unclear job expectations

  Dysfunctional workplace dynamics

  Mismatch in values

  Poor job fit

  Extremes of activity

  Lack of social support

  Work-life imbalance
• What are some examples of disruptive behaviour in a professional setting?

  Profane or disrespectful language

  Demeaning behaviour

  Sexual comments or innuendo

  Outbursts of anger

  Throwing instruments or anger

  Criticising hospital staff in front of patients/other staff

  Negative comments about other physician's care

  Boundary violations with staff or patients

  Unethical or dishonest behaviour
• What is physician burnout?

  Defined as a work-related syndrome involving emotional exhaustion, depersonalisation, & a sense of reduced personal accomplishment
• What can cause problems in professional life?

  Person: philosophy, addiction

  Wider life circumstances: family, health, financial

  Health: memory, mental health issues; burnout

  Competence: knowledge and/or skills out of date

  Communication: personality clashes

  Isolation: lone working, not attending conferences & audit meetings, overworking

  Probity: claims, time

  Lack of insight into problems

  Systems: weak management, poor appraisal
• What has logistic regression analysis shown about disciplined physicians?

  They were more likely to have had Concern/Problem/Extreme excerpts in their medical school file
• What are the 9 standards for the dental team as outlined by the GDC?


  Put patients' interests first

  Communicate effectively with patients

  Obtain valid consent

  Maintain & protect patients' information

  Have a clear & effective complaints procedure

  Work with colleagues in a way that is in patients' best interests

  Maintain, develop & work within your professional knowledge & skills

  Raise concerns if patients are at risk

  Make sure your personal behaviour maintains patients' confidence in you & the dental profession