Management Chapter 1

• 3 Core Management Roles:

  1. Interpersonal Roles
  2. Informational Roles
  3. Decisional Roles
• Monitor: Seek and receive information from a variety of sources.
• Disseminator: Pass information on to others in the organization.
• Spokesperson: Transmit information to people outside the organizations.
• Figurehead: Perform formal duties like greeting visitors and signing contracts and other legal documents.
• Leader: Motivate, train, counsel, communicate, and direct subordinates.
• Liaison: Maintain and manage information links inside and outside the organization.
• Entrepreneur: Initiate projects that lead to improvements.
• Disturbance Handler: Take corrective action during conflicts and crisis.
• Resource Allocator: Decide who receives resources, manage schedules and budgets, and set priorities
• Negotiator: Represent a team, department, or organization regarding contracts, union negotiations.
• Levels in management hierarchy:

  1. Executive management
  2. Middle management
  3. First-line management
• Four Pillars of Management:

  1. Planning
  2. Organizing
  3. Leading
  4. Controlling
• Major types of activity:

  1. Long-range planning
  2. Controlling
  3. Environmental scanning
  4. Supervision
  5. Coordinating
  6. Customer relations & marketing
  7. Community relations
  8. Internal consulting
  9. Monitoring products & services
• Managerial Skills:

  1. Technical skills
  2. Human relations skills
  3. Conceptual skills