'he loved you so much... [he pauses.] Annie... we did a terrible thing. we can never be forgiven. not even to send him a card at christmas.' pg54
ellipsis = moment of hesitation, emotional turmoil, difficulty in expressing the enormity of their actions
direct address = emotional bond, desperation in calling her to join his side, he feels alone
imagery of inability to send card serves as a powerful image of the extent to which their actions have severed their connection to Keller and inability to seek forgiveness. irreparable nature of wrongdoings