Working conditions

• What are typical working conditions in hospitality and catering jobs?

  Long hours, early starts, late finishes
• What is a split shift in hospitality work?

  Working breakfast, taking a break, then dinner
• What are the types of contracts in hospitality jobs?

  • Full-time: 35+ hours, entitled to benefits
  • Part-time: Less than 35 hours, entitled to some benefits
  • Temporary: Seasonal work, entitled to some benefits
  • Zero hours: No minimum hours, no benefits
• What is the minimum number of hours for a full-time contract?

  35 hours a week
• What benefits do part-time workers receive?

  Sick pay, holiday pay, maternity pay
• What is a zero hours contract?

  No minimum hours, work as needed
• What are the entitlements for workers in hospitality?

  Maximum 48-hour week, written contract, breaks
• How many paid holidays does a full-time worker get per year?

  28 days
• What are some potential benefits of working in hospitality?

  Bonuses, tips, accommodation, free meals
• What are key terms related to hospitality employment?

  • Casual: Employed during busy times
  • Contract: Legal agreement of responsibilities
  • Pro rata: Proportional benefits based on hours
  • Payslip: Shows wages and deductions
  • Salary: Fixed annual payment
  • Wage: Hourly rate
  • Permanent: Year-round employment
• How does supply and demand affect wages in hospitality?

  Higher demand leads to higher wages
• What happened to wages after Brexit in the hospitality sector?

  Wages rose due to fewer staff available
• Why might businesses in high-rent areas offer higher wages?

  To attract staff in competitive markets
• Why do businesses need a core of full-time staff?

  To train temporary staff and ensure quality
• What staffing changes occur during busy times like weddings or holidays?

  Increased demand for temporary staff
• What is the purpose of having a mix of staff types in a hotel?

  • To manage costs effectively
  • To meet fluctuating demand during peak seasons
  • To ensure adequate staffing levels year-round
• What is the definition of permanent staff?

  Employed for all year round
• What is the definition of casual staff?

  Employed for a fixed amount of time
• What are three benefits of being a staff member in hospitality?

  Free meals, bonuses, accommodation
• Why might a hotel in a seaside resort employ part-time staff?

  To handle increased demand during summer