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6. Human Resource Management
6.18 Employee Engagement
6.18.1 Definition and importance of employee engagement
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Employee Engagement is the level of commitment, motivation, and satisfaction employees have towards their work and the
organization
High employee engagement leads to lower
turnover rates
.
Commitment in employee engagement refers to loyalty and dedication to the company’s
goals
Motivation in
employee engagement
means enthusiasm and drive to perform well.
Satisfaction in employee engagement refers to contentment and fulfillment in their
roles
What does the letter 'E' represent in the employee engagement formula?
Engagement level
Match the component of employee engagement with its definition:
Commitment ↔️ Loyalty and dedication to company goals
Motivation ↔️ Enthusiasm and drive to perform well
Satisfaction ↔️ Contentment and fulfillment in one's role
What are the three key components of employee engagement?
Commitment, motivation, satisfaction
Commitment in
employee engagement
involves dedication to the company's goals.
Commitment in employee engagement involves dedication to the company’s
goals
A sales team driven by performance-based bonuses is an example of
motivation
in employee engagement.
What are the three main outcomes of high employee engagement in organizations?
Increased productivity, better customer service, lower turnover
High employee engagement leads to increased productivity, better customer service, and lower
turnover
rates.
High employee engagement results in decreased productivity.
False
High employee engagement is crucial for organizations as it leads to increased productivity, better customer service, and lower turnover
rates
.
Low employee engagement leads to better customer service.
False
High employee engagement results in lower turnover
rates
.
High employee engagement improves
work-life balance
.
High employee engagement leads to high job
satisfaction
.
Order the key components of employee engagement:
1️⃣ Commitment
2️⃣ Motivation
3️⃣ Satisfaction
Match the variable in the engagement formula with its meaning:
E
E
E
↔️ Engagement Level
C
C
C
↔️ Commitment
M
M
M
↔️ Motivation
S
S
S
↔️ Satisfaction
High employee engagement results in lower
turnover rates
.
Commitment in employee engagement refers to loyalty and dedication to the company's
goals
.
Satisfaction in employee engagement means employees feel
valued
and appreciated.
Match the concept with its outcome:
High Engagement ↔️ Improved Productivity
Low Engagement ↔️ Higher Turnover Rates
The formula for organizational performance includes employee engagement and
resources
.