Nutrition 360: Exam 1

Cards (112)

  • What are the 2 major segments of foodservice?
    commercial and on-site
  • commercial foodservice
    retail businesses like supermarkets, fine dining, food courts, QSR
  • On site foodservices
    deisgned to feed customers who work or attend school in a facility like prisons, universities, military, business dining
  • What are self-operated food services?

    Food services that are managed and operated by the organization or institution themselves, rather than being outsourced to a third-party company.
  • What are contract foodservices?
    Foodservices provided by a contracted company.
  • Trends in foodservice?
    1. fresh local
    2. elderly populations
    3. plant-protein
    4. delivery services
  • 4 types of food services in On-Site
    1. conventional
    2. commissary
    3. ready-prepared
    4. assembly serve
  • Clinical nutrition management
    CNM, Chief clinical dietitian, PSM, clinical dietitian, Clinical dietetic tech
  • Public health nutrition management
    1. public health nutritionist
    2. community dietitian
    3. agency management
    4. program management
    5. Site management
  • Organization is made of?
    1. people
    2. structure
    3. purpose
  • What are the 5 elements of organizational structure?
    1. hierarchy
    2. span of control
    3. line/staff relationships
    4. centralization/decentralization
    5. departmentalization
  • Hierarchy: a system in which members of an organization or society are ranked according to relative status or authority
  • Span of control: The number of subordinates a manager is responsible for.
  • Line/staff relationships: The relationship between the lines of a drawing and the lines of the staff.
  • Centralization: the concentration of control of an activity or organization under a single authority
  • Decentralization is the ability for individuals at lower levels of an organization to make decisions appropriate to their own areas of responsibility
  • Total quality management (TQM) is a management philosophy that emphasizes the importance of quality in all aspects of business operations.
  • Matrix management model: A model of management that focuses on the matrix of functional areas within an organization.
  • The organizational system is made up of 3 components
    1. inputs(resources brought into company to accomplish its purpose)
    2. transformation(process that changes inputs into outputs)
    3. outputs(results that occur when inputs are transformed)
  • Manager skills
    1. human skills
    2. tech skills
    3. conceptual skills
  • Who needs tech skills the most?
    frontline managers
  • Who needs human skills the most?
    all managers
  • Who needs conceptual skills the most?
    top-level managers
  • What are the 4 functions of managers?
    1. Planning
    2. organizing
    3. leading
    4. controlling
  • Planning involves making mission statements and setting goals(short-term, long-term, strategic plans)
  • Policies and Procedures include?
    1. policy statement
    2. purpose
    3. scope
    4. procedure
  • Roles of Managers
    1. interpersonal
    2. informational
    3. decisional
  • What’s the difference between a manager and a leader?
    Manager: Focuses on tasks, plans, and organizing. Leader: Focuses on inspiring, motivating, and guiding others.
  • what are Formal leaders?
    individuals who hold a position and title in an organization that reflect his or her status(usually also manager)
  • What are informal leaders?
    individuals who demonstrate many leadership characteristics but are not recognized as leaders by the organization and therefore don’t hold any title
  • Leadership traits
    1. intelligence
    2. drive
    3. motivation
    4. integrity
    5. self-confidence
    6. experitise
  • Extra leadership characteristics
    1. charisma
    2. creativity
    3. flexibility
  • The function of management that relies most on human skills is
    leading
  • A frontline manager would be most likely to have the job skills needed to fill in for an absent worker
  • In a large healthcare facility, the person who manages the clinical dietitians and diet techs but may or may not do direct patient care is called the
    clinical nutrition manager
  • What is an example of a decentralized organizational system?
    cafeteria cashiers can immediately issue refunds up to $5
  • An organization for a food service dept that is managed by a contract management company may use a matrix model, which is char by
    complex, multiple reporting relationships
  • What is an example of an output in a community nutrition system?
    changes in health status of target population
  • A disadvantage of working in a food service operated by a contract management company in a business dining facility is that
    there is increased paperwork involved
  • One way to measure the influence a manager has in an organization is
    span of control