Nutrition 360: Exam 1

• What are the 2 major segments of foodservice?

  commercial and on-site
• commercial foodservice

  retail businesses like supermarkets, fine dining, food courts, QSR
• On site foodservices

  deisgned to feed customers who work or attend school in a facility like prisons, universities, military, business dining
• What are self-operated food services?


  Food services that are managed and operated by the organization or institution themselves, rather than being outsourced to a third-party company.
• What are contract foodservices?

  Foodservices provided by a contracted company.
• Trends in foodservice?

  1. fresh local
  2. elderly populations
  3. plant-protein
  4. delivery services
• 4 types of food services in On-Site

  1. conventional
  2. commissary
  3. ready-prepared
  4. assembly serve
• Clinical nutrition management

  CNM, Chief clinical dietitian, PSM, clinical dietitian, Clinical dietetic tech
• Public health nutrition management

  1. public health nutritionist
  2. community dietitian
  3. agency management
  4. program management
  5. Site management
• Organization is made of?

  1. people
  2. structure
  3. purpose
• What are the 5 elements of organizational structure?

  1. hierarchy
  2. span of control
  3. line/staff relationships
  4. centralization/decentralization
  5. departmentalization
• Hierarchy: a system in which members of an organization or society are ranked according to relative status or authority
• Span of control: The number of subordinates a manager is responsible for.
• Line/staff relationships: The relationship between the lines of a drawing and the lines of the staff.
• Centralization: the concentration of control of an activity or organization under a single authority
• Decentralization is the ability for individuals at lower levels of an organization to make decisions appropriate to their own areas of responsibility
• Total quality management (TQM) is a management philosophy that emphasizes the importance of quality in all aspects of business operations.
• Matrix management model: A model of management that focuses on the matrix of functional areas within an organization.

  
• The organizational system is made up of 3 components

  1. inputs(resources brought into company to accomplish its purpose)
  2. transformation(process that changes inputs into outputs)
  3. outputs(results that occur when inputs are transformed)
• Manager skills

  1. human skills
  2. tech skills
  3. conceptual skills
• Who needs tech skills the most?

  frontline managers
• Who needs human skills the most?

  all managers
• Who needs conceptual skills the most?

  top-level managers
• What are the 4 functions of managers?

  1. Planning
  2. organizing
  3. leading
  4. controlling
• Planning involves making mission statements and setting goals(short-term, long-term, strategic plans)
• Policies and Procedures include?

  1. policy statement
  2. purpose
  3. scope
  4. procedure
• Roles of Managers

  1. interpersonal
  2. informational
  3. decisional
• What’s the difference between a manager and a leader?

  Manager: Focuses on tasks, plans, and organizing. Leader: Focuses on inspiring, motivating, and guiding others.
• what are Formal leaders?

  individuals who hold a position and title in an organization that reflect his or her status(usually also manager)
• What are informal leaders?

  individuals who demonstrate many leadership characteristics but are not recognized as leaders by the organization and therefore don’t hold any title
• Leadership traits

  1. intelligence
  2. drive
  3. motivation
  4. integrity
  5. self-confidence
  6. experitise
• Extra leadership characteristics

  1. charisma
  2. creativity
  3. flexibility
• The function of management that relies most on human skills is

  leading
• A frontline manager would be most likely to have the job skills needed to fill in for an absent worker
• In a large healthcare facility, the person who manages the clinical dietitians and diet techs but may or may not do direct patient care is called the

  clinical nutrition manager
• What is an example of a decentralized organizational system?

  cafeteria cashiers can immediately issue refunds up to $5
• An organization for a food service dept that is managed by a contract management company may use a matrix model, which is char by

  complex, multiple reporting relationships
• What is an example of an output in a community nutrition system?

  changes in health status of target population
• A disadvantage of working in a food service operated by a contract management company in a business dining facility is that

  there is increased paperwork involved
• One way to measure the influence a manager has in an organization is

  span of control