MANAGING EMOTIONS

• Emotion is the movement in our state of mind, which can be a moved or excited state of mind
• Emotion includes any kind of feeling, both expressed and suppressed
• Emotion is argued to be both psychological and biological or physiological
• Emotional intelligence is defined as one's ability to manage emotions in self and others and use the emotions adaptively
• The concept of emotional intelligence was theorized first by PETER SALOVEY and JOHN MAYER in 1990
• Emotional intelligence was operationalized and popularized by DANIEL GOLEMAN in the late Nineties through best-selling books
• High emotional intelligence generates feelings that build positive attitudes such as motivation, satisfaction/happiness, desire, self-esteem, self-control, friendship, appreciation, and peace
• Effective relationships are predicted by interpersonal skills and result in personal and interpersonal effectiveness, leading to self-actualization and happiness
• Low emotional intelligence generates feelings that build negative attitudes such as anger, resentment, frustration, disappointment, loneliness, depression, stress, fear, instability, guilt, victimization, and hurt
• EMPLOYEES VALUE EMOTIONAL IINTELLUGENCE OVER INTELLIGENCE QUOTIENT? - In order of importance, employers say it's because those with high El... ​Usually remain calm under pressure ​Resolve conflict effectively ​Are empathetic to their colleagues-- and act as such ​Lead by example ​May put more consideration into business decisions
• MODEL of EMOTIONAL INTELLIGENCE RELATIONSHIP MANAGEMENT (Highest) - Managing other people's emotions ​SOCIAL AWARENESS - Perceiving and understanding the meaning of other's emotions. ​SELF-MOTIVATION - Motivating " self" ​SELF-MANAGEMENT - Managing our own emotions ​SELF-AWARENESS (Lowest) - Perceiving and understanding the meaning of your own emotions.
• People with higher levels of emotional intelligence tend to be happier, healthier, and more successful than others.
• THE FOUNDATION

  SELF AWARENESS ​Emotional Self-Awareness ​Self-Regard ​Reality Testing (plus) COPING SKILLS ​Impulse Control ​Stress Tolerance ​Problem Solving ​Flexibility ​Optimism (is related to) INTERPERSONAL SKILLS ​Empathy ​Social Responsibility ​Assertiveness (which predicts) EFFECTIVE RELATIONSHIPS ​Interpersonal Relationships ​Independence (and results in) PERSONAL & INTERPERSONAL EFFECTIVENESS ​Self-Actualization ​​Happiness