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Chapter 8
Determining Training Needs
Person Analysis
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Cards (6)
Person Analysis
– determining which employees needs training and in which areas
Performance
Appraisal
Scores
– the easiest method of needs analysis
1-5 point scale that indicates a range from unsatisfactory to outstanding in each of the defined categories
Survey
– asks the employees what knowledge and skills they believe should be included in the future training
Common method:
Questionnaire
Interviews
– can yield even more in-depth answers to questions about training needs
Skill
and
Knowledge Tests
– few tests are available for this purpose, expensive and time-consuming
Measures the skill and knowledge of an employee related to thier job.
Critical Incidents
– sorted into dimensions and separated into examples of good and poor performance
observations of human behavior in such a way as to facilitate their potential usefulness