STEP 3

• Determine who will evaluate the Performance
• 360-degree feedback and Multiple-source feedback – using multiple sources to appraise performance
• Supervisors – common type of performance appraisal (supervisor rating)
• Peers – often see the actual behavior
• Subordinates – also called upward feedback
• Customers – provide feedback on employee performance by filling complaints or complimenting the manager about one of her employees
• Secret Shoppers – current customers who have been enlisted by a company to periodically evaluate the service their receive
• Self-Appraisal – allowing an employee to evaluate her own behavior and performance