quiz 2-14

• reception/desk area - located in the lobby of the hotel. where guests are entertained for booking and checking in.
• information area - where mails & messages for guests are handled
• cash counter - handled by the front cashier
• reservation area - having a booking in advance
• telephone area - handled by a telephone operator
• lobby - entrance of the hotel with seats provided
• bell desk - headed by a bell captian followed by bellhops
• business center - provides communication facilities
• travel desk - responsible for arranging guests package
• lounges area - where guests sit, wait, and relax
• concierge desk - provides informatin services