therapeutic communication

• communication is the exchange of information, ideas, thoughts or feelings between two or more people.
• verbal communication uses methods such as talking and listening, but it could also be in the form of writing, reading, storytelling and other forms of communication using words.
• non-verbal communication uses other forms, such as gestures, facial expressions and touch. it also includes physical appearance, eye contact, posture, gait and others.
• written communication. uses any forms of written materials such as books, journals, messages and others
• goals of communication process are to influence others and facilitate behavioral change.
• components of a communication process

  • sender. a person or group who wishes to communicate a message to another.
• components of a communication process

  • sender. it can be considered the source-encoder.
• components of a communication process

  • encoding. involves the selection of specific mode of communication to transmit the message e.g., the language and words to use, tone of voice and gestures to use.
• components of a communication process

  • message. what actually is said or written, the body language that accompanies the words, and how the message is transmitted e.g., talking face to face, through telephone or writing a message in social media
• components of a communication process

  • receiver. a person who must perceive what the sender is intended to relate.
• components of a communication process

  • feedback. is the message that the receiver returns to the sender.
• components of a communication process

  • feedback. it is also called the response
• Factors That Influences the Communication Process

  • personal space. the distance people prefer in interactions with others.
• Factors That Influences the Communication Process: personal space

  • intimate. space takes 0 to 1 half feet
• Factors That Influences the Communication Process: personal space

  • intimate. communication is characterized by body contact e.g., cuddling a baby, assisting a client who is blind or with difficulty walking, positioning clients and others.
• Factors That Influences the Communication Process: personal space

  • personal. takes 1 half to 4 feet
• Factors That Influences the Communication Process: personal space

  • personal. distance commonly use between nurses and clients during interaction and providing nursing care e.g., giving medication, health teaching, sitting with a patient.
• Factors That Influences the Communication Process: personal space

  • social. takes 4 to 12 feet
• Factors That Influences the Communication Process: personal space

  • social. communication in this space is formal and is limited to seeing and hearing
• Factors That Influences the Communication Process: personal space

  • public. takes 12 feet and beyond
• Factors That Influences the Communication Process: personal space

  • public. people at this distance are seen at a distance where communication requires loud, clear voice
• Factors That Influences the Communication Process:

  • boundary is the defining limit of an individual.
• Factors That Influences the Communication Process: boundary

  • keep the focus on the client and avoid sharing personal information.
• Factors That Influences the Communication Process: boundary

  • avoid giving or receiving gifts, spending more time than necessary with a client, or the nurse believing only they understand the client
• Factors That Influences the Communication Process: boundary

  • observe the use of touch as it can be comforting and supportive when it is welcome and permitted.
• Factors That Influences the Communication Process:

  • gender. man and woman communicate differently and that they may interpret the same communication different manner.
• Factors That Influences the Communication Process:

  • values. the standards that influence behavior, and perceptions are the personal view of an event.
• Factors That Influences the Communication Process:

  • interpersonal attitudes. convey beliefs, thoughts, and feelings about people and events.
• Factors That Influences the Communication Process:

  • attentive listening. listening actively and with mindfulness and using all the senses, and paying attention to what the client says, does, and feels
• Factors That Influences the Communication Process:

  • congruence. communication is congruent where the verbal and nonverbal aspects of the message harmonize with each other.
• Nurse’s Consideration When Communicating Face-To-Face

  • (p, i) pace and intonation. the manner of speech i.e., the rate, rhythm, and tone
• Nurse’s Consideration When Communicating Face-To-Face

  • (s) simplicity. the use of commonly understood words, brevity, and completeness.
• Nurse’s Consideration When Communicating Face-To-Face

  • (c) clarity. saying precisely what is meant.
• Nurse’s Consideration When Communicating Face-To-Face

  • (b) brevity. using the fewest words possible.
• Nurse’s Consideration When Communicating Face-To-Face

  • (t, r) timing and relevance. involve sensitivity to the client’s needs and concerns.
• Nurse’s Consideration When Communicating Face-To-Face

  • (a) adaptability. altering spoken messages in accordance with behavioral cues from the client.
• Nurse’s Consideration When Communicating Face-To-Face

  • (c) credibility. means worthiness of belief, trustworthiness, and reliability
• Nurse’s Consideration When Communicating Face-To-Face

  • (c) credibility. the most important criterion of effective communication.
• Nurse’s Consideration When Communicating Face-To-Face

  • credibility. you can foster it by being consistent, dependable, and honest.
• Nurse’s Consideration When Communicating Face-To-Face

  • (h) humor. can be a positive and powerful tool in the nurse–client relationship, but it must be used with care.