MIS Quizzes

• You should seek to be an informed user of IT because ___

  -easy to understand how IT works

  -You could end up working in the IT department

  -you will be in a position to enhance the quality of IT applications

  -everyones uses IT

  -you will be in a position to enhance the quality of IT applications
• The title of the executive who is in charge of the people, who design and build information systems is:

  -CTO

  -CEO

  -CIO

  -CIS

  -CFO

  -CIO
• A(n) ________ focuses on designing solutions for business problems and interfaces closely with users to demonstrate how IT can be used innovatively.

  -Systems Programmer

  -Business Analyst

  -Emerging Technologies Manager

  -Systems Analyst

  -Business Analyst
• ________ refers to organized data so that it has meaning and value to the recipient.

  
  

  Data Items

  Wisdom

  Information

  Knowledge


  Information
• When you go through the checkout line at your local grocery store, this is a(n) ________ that could be processed by a(n) ______________

  
  

  transaction; TPS

  transaction; APS

  analysis; APS

  analysis; TPS

  transaction; TPS
• _________ are people and equipment that perform process activities.

  Inputs

  Resources

  Outputs

  Employees

  Resources
• _________ is an example of efficiency.

  
  

  Increasing customer satisfaction

  Improving product quality

  Reducing employee turnover

  Automating order entry

  Automating order entry
• _________ uses a "clean sheet" perspective.

  BPI

  BPM

  BPR

  BPC

  BPR
• When you figure out that customer orders are delayed because you do not have enough employees picking orders in the warehouse, you are in the _________ phase of BPI.

  
  

  define

  measure

  analyze

  improve

  control

  Analyze
• _________ is the result of optimizing the marketing and innovation processes.

  
  

  Customer satisfaction

  Cycle and fulfillment time reduction

  Quality

  Differentiation

  Productivity

  Differentiation
• Which of the following is NOT a reason managing data is difficult?

  
  

  The amount of data is decreasing exponentially with time.

  Data are subject to data rot.

  Data are generated from multiple sources.

  Data are scattered throughout organizations.

  The amount of data is decreasing exponentially with time.
• ________ is an approach to managing information across an entire organization.

  
  

  Data governance

  Master data management

  Big Data

  Master data

  Data Governance
• Which of the following is an accurate representation of the data hierarchy from smallest to largest?

  bit, byte, field, record, file, database

  byte, bit, field, record, file, database

  bit, byte, field, file, record, database

  byte, bit, field, file, record, database

  bit, byte, field, record, file, database
• Each relational database table contains records (listed in _______) and attributes (listed in ______) .

  rows; columns

  columns; rows

  rows; rows

  columns; columns

  Rows; Columns
• A data ________ is a low-cost, scaled-down version of a data ________ that is designed for the end-user needs in an SBU or an individual department.

  
  

  warehouse; store

  warehouse; mart

  mart; warehouse

  mart; store

  mart;warehouse
• You are a musician. You only sell your songs on iTunes. This is an example of a _________ business.

  brick-and-click

  virtual

  clicks-and-mortar

  brick-and-mortar

  virtual
• You file your personal income taxes online. This is an example of _________ e-commerce.

  T2C

  G2B

  G2C

  C2C

  B2C

  G2C
• An electronic tendering system uses _________ with a _________ auction mechanism to purchase large quantities.

  B2B; reverse

  B2B; forward

  B2C; reverse

  B2C; forward

  B2B; reverse
• Gift cards are _________ cards.

  stored-value money

  electronic credit

  smart

  purchasing

  stored-value money
• ______ refers to the practice of registering or using domain names for the purpose of profiting from the goodwill or the trademark that belongs to someone else.

  
  

  Viral Marketing

  Disintermediation

  Not paying HST or other taxes

  Cybersquatting

  Permission


  cybersquatting
• ________ allows organizations to directly connect employee computers and servers onto one network in a single location.

  Stand-alone PCs

  Microwave communications

  Stand-alone mainframes

  LANs

  Cloud Computing

  LANs
• Which of the following is the correct order of the evolution of the modern IT infrastructure?

  -Stand-alone mainframes, mainframe and dumb terminals, LANs, standalone PCs, cloud and mobile computing, enterprise computing

  -Stand-alone mainframes, mainframe and dumb terminals, LANs, standalone PCs, enterprise computing, cloud and mobile computing

  -Stand-alone mainframes, mainframe and dumb terminals, standalone PCs, LANs, cloud and mobile computing, enterprise computing

  -Stand-alone mainframes, mainframe and dumb terminals, standalone PCs, LANs, enterprise computing, cloud and mobile computing


  Stand-alone mainframes, mainframe and dumb terminals, standalone PCs, LANs, enterprise computing, cloud and mobile computing
• Which of the following cloud computing characteristics addresses the business need to increase or decrease capacity when necessary (for example, retailers frequently need much more computational capacity on Boxing Day)?

  Scalability

  Providing on-demand self-service

  Uses broad network access

  Virtualization

  Scalibility
• ________ computing allows service providers to make computing resources and infrastructure management available to customers as needed and then charges a ________ rate.

  Utility; variable

  Grid; variable

  Grid; fixed

  Utility; fixed

  Utility; variable
• In the ________ model, customers rent servers, operating systems, storage, a database, software development technologies, and network capacity over the internet.

  PaaS

  IaaS

  SaaS

  LaaS

  PaaS
• A(n) ________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.

  SCM

  TPS

  CRM

  ERP

  TPS
• Each department or functional area within an organization has its own collection of application programs or _________.

  FAIS

  TPS

  CRM

  DSS

  FAIS
• As the CIO of Acme Corporation, you get a monthly report on the usage of the various IT applications, the number of cyberattack attempts and the average time to resolve user issues through the IT support centre. This is a(n) ________ report.

  on-demand

  routine

  exception

  ad hoc

  routine
• With the ________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options.

  vanilla

  as-is

  best-of-breed

  custom

  Vanilla
• The fulfillment process originates in the ________ department and ends in the ________ department.

  accounting; sales

  warehouse; warehouse

  warehouse; accounting

  sales; accounting

  sales; acccounting
• ________ systems are important because customers are ________ powerful than ever; these systems put the intimacy back into customer service.

  CRM; less

  SCM; less

  CRM; more

  SCM; more

  CRM; more
• The optimal result of the organization's CRM efforts is to ________ the number of high-value repeat customers while ________ customer churn.

  maximize; maximizing

  minimize; maximizing

  maximize; minimizing

  minimize; minimizing

  maximize; minimizing
• ________ is a strategy in which the salesperson provides customers with the opportunity to purchase related products or services of greater value along with the consumer's initial product or service selection for a better combined price.

  
  

  Upselling

  Downselling

  Bundling

  Cross-selling

  bundling
• ________ is the loss of a certain percentage of customers over time.

  
  

  Market capitalization

  Customer life cycle

  Customer lifetime value

  Customer churn

  customer churn
• ________ is the customer's potential revenue stream over a number of years.

  Customer churn

  Customer life cycle

  Customer lifetime value

  Market capitalization

  customer life cycle
• You purchase the raw metal, glass, and leather to manufacture your new car from various suppliers. You are conducting business ________.

  intentionally

  downstream

  internally

  upstream

  upstream
• ________ flows consist of data related to demand, shipments, orders, returns, and schedules, as well as changes in any of these data.

  Supply

  Information

  Financial

  Material

  information
• The ________ component of SCM is often referred to as outbound logistics.

  make

  plan

  return

  deliver

  source

  deliver
• The pull model is also known as ________ which is closely aligned with mass ________.

  make-to-stock; production

  make-to-order; customization

  make-to-stock; customization

  make-to-order; production

  make-to-order; customizaton
• ________ link(s) business partners over ________ by providing them access to certain areas of each other's corporate ________.

  The Internet; intranets; extranets

  Extranets; the Internet; intranets

  Intranets; extranets; the internet

  The Internet; extranets; intranets

  extranets; the internet; intranets