Guideline in Effective Interview

• Interviewing

  It is a method of gathering information from the client
• Effective interviewing skills are vital for accurate and thorough collection of subjective data
• Skills required for a good interview

  • Professional

  • Interpersonal

  • Interviewing
• 2 Foci of Interview

  • Establishing a rapport and trusting relationship

  • Gathering information on the client’s status
• Phases of Interview

  • Pre-introductory

  • Introductory

  • Working

  • Summary and Closing
• HIPAA

  Health Insurance Portability and Accountability Act
• Pre-introductory

  Medical record review, biographical data, and identification of sensory problems
• Introductory

  Introduce self, explains purpose of the interview, discussed the types of questions
• Working phase

  Ask about: Reasons for seeking healthcare, history of present health concern, past health history, family history, and etc.
• Summary and closing phase

  Summarize the information, validate problem and goals, identifies and discusses possible plans with the client, ”Is there any concern?”
• Communication

  The exchange of information or news; the means of connection between people of places
• Non-verbal

  As important as the verbal communication
• Listening

  It is the most important skill to learn and develop fully in order to collect complete and valid data from the client
• To listen effectively, keep and open mind and concentrate
• within 2-3 feet

  Best distance
• Standing shows superiority
• Excessive or insufficient eye contact

  Consider culture
• Verbal communication

  Open-ended questions, close ended questions, laundry list, rephrasing etc.
• Special considerations

  • Age

  • Culture

  • Emotional Variations
• Respect

  Slightly bowed stance
• Anxious client

  Simple, organized formation
• Angry client

  Calm, reassuring, in-control manner
• Depressed client

  Express interest in understanding the client
• Manipulative client

  Provide structure and set limits
• Seductive client

  Set firm limits