A8

• • Being person-centred is about focusing care on the needs of the individual, ensuring that peoples preferences, needs and values guide clinical decisions and providing care that is respectful of and responsive to them.
  • Person-centred care supports people to develop the knowledge, skills and confidence they need to more effectively manage and make informed decisions about their own health and healthcare.It is coordinated and tailored to the needs of the individual
• The main points of person-centred care;

  -Affording people dignity, compassion and respect

  -Offering coordinated care, support or treatment

  -Offering personalised care, support or treatment

  -Supporting people to recognise and develop their own strengths and abilities to enable them to live an independent and fulfilling life.
• Key principles of the care act 2014

  empowerment

  protection

  prevention

  proportionality

  partnership

  accountability
• empowerment

  Individuals should be supported to make their own decisions based on the best possible information. They should be encouraged to take control of their lives, be confident and make their own independent decisions.
• Protection 


  This Act gives safeguarding adults a legal framework for the first time and stipulates that service users who are in greatest need of support and protection should be provided with representation. This could be an independent advocate, whose job is to facilitate the involvement of a vulnerable person who is the subject of an assessment or review of a care package.
• Prevention 


  Since it is betted to take action to prevent harm before it occurs, all staff should be trained in safeguarding procedures and how to recognise signs of neglect or abuse. The Act states that local authorities must put in place preventative services that can help reduce or delay the development of care and support needs, including those of carers.
• Proportionality

  Actions should be proportionate to the risk : being overprotective can disadvantage service users by preventing the from being able to make their own decisions.
• Partnership 


  This involves working with a range of professionals, groups and communities to prevent, detect and report neglect or abuse. This includes information sharing, when appropriate and always in line with data protection regulations.
• Accountability

  Healthcare professionals are accountable for any activities in relation to safeguarding. They need to be able to justify their actions and decisions. The organisation's policies, practices and agreed ways of working should be followed.
• NHS core values

  Compassion

  improving lives

  respect and dignity

  commitment to quality of care

  working together for patients

  everyone counts
• Compassion 


  this means providing care that demonstrates kindness, empathy, respect and consideration for the individual receiving treatment or using health services. It means being able to put yourself in the patient's shoes and show understanding.
• Improving lives

  this involves finding treatments and aids that help individuals have a healthier and better life. It also includes the personalisation agenda where individuals and communities are helped to take responsibility for living healthier lives
• Respect and dignity 


  It is important to respect an individual's views, opinions and choices to show that they matter, that they are valued as an individual. They should never be treated in a harmful way or degrading way, for example curtains round a hospital bed or hospital gowns should always be arranged to preserve someone's dignity and to not cause any embarrassment.
• Commitment to quality of care

  The NHS carries out clinical audits to review standards of care and implements changes where needed. Healthcare staff have to be revalidated every few years; this demonstrates that their knowledge and skills are up to date. Feedback from patients and their families is used to identify areas where improvements are required.
• Working together for patients

  this value means that staff in all parts of the NHS work together to support the care of individuals using health services. Good communication between different care services to provide person-centred care is essential to provide joined-up' care that meets individual needs.
• Everyone counts

  Treatment should be provided based on clinical need, not on prioritising one group over another, such as older people, and everyone should be valued equally.

  no one should be discriminated against on any grounds of prejudice, including their age, ethnicity, or gender as per the Equality Act 2010.
• The 6c’s

  Care

  compassion

  communicate

  Courage

  commitment

  competence
• Care

  a care worker should do all they can maintain or improve an individual's health and wellbeing
• Compassion 


  being able to provide care and support with kindness, consideration, respect and empathy
• Communication

  essential to developing good relationships with service users, their families and also with colleagues.
• Courage


  be brave and being able to speak up about concerns; doing the right thing and having the courage to do something new, such as new ways of working
• Commitment

  a care worker is dedicated to providing care and support to meet individual's needs
• Competences 


  refers to the ability of a care worker to provide high-quality, effective care by applying their knowledge, skills, understanding and expertise to meet an individuals care