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Consumer Behaviour
Perception definitions
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Cheryl Tan
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Cards (31)
Perception
Absolute threshold
: Refers to the
smallest
level of a stimuli that can still be detected at least
half
of the time
Attention
: Describes the
effort
and
focus
we give to incoming
sensory
information after
exposure
Differential threshold
("
JND
"):
Minimum difference
in
intensity
that can be
detected
between
two objects
Exposure
: Refers to the
vast amount
of
stimuli
we come into
contact
with
regularly
Guerilla Marketing
: Highly engaging, unanticipated advertising designed to be memorable and viral
Hype
: Intense
publicity
that
increases
the value of
consumer goods
and
services
Interpretation
: Occurs when we give
meaning
to
information
that has gained our
attention
Limen
:
Threshold
that separates what can be
perceived
from what can't be
perceived
Perception
: The process of
organizing
and
interpreting
sensations we
experience
Perceptual defense
: Occurs when consumers distort or ignore advertising messages
Perceptual filters
: Help us make sense of
new information
based on
prior experiences
and
cultural norms
Perceptual mapping
: Illustrates perceptions customers have of competing brands
Perceptual process
: Begins when
sensory receptors
come in contact with
stimuli
, followed by
attention
and
interpretation
Perceptual system
: Informed by
senses
and
sensory memories
to understand the
environment
Perceptual vigilance
: Consumers pay more
attention
to
advertising
messages relevant to their
needs
Positioning
: Strategy to influence how target market
perceives
a
brand
compared to
competition
Repositioning
: Changing the positioning of a brand to alter
consumer perceptions
Salience
: Objects or stimuli that attract and hold
attention
Schemata
:
Stored information
based on
past experiences
to
interpret new experiences
Selective attention
: Focused commitment to relevant stimuli based on needs or interests
Selective distortion
: Interpreting messages to support pre-existing beliefs
Selective exposure
: Deliberately choosing to engage with information from specific sources
Selective retention
: Forgetting important information despite its relevance
Sensory adaptation
: Decreased sensitivity to stimulus after constant exposure
Sensory marketing
: Engaging consumers with senses to capture attention
Sensation
:
Awareness experienced
when
sensory receptors engage
with the
environment
Sensory receptors
: Eyes, ears, tongue, nose, and skin that come into contact with sensory stimuli
Stimuli
: Engages the brain to pay
attention
and interpret
environmental contact
Subliminal perception
/
Subliminal advertising
: Hidden messages influencing consumer decision making
Weber's Law
: States the
differential
threshold is a
constant
proportion of the
original
stimulus