01.CS3.E3

• Element 3

  Utilizes a range of communication methods to ensure that counseling is effective
• PC 3.1


  The pharmacist shall establish interpersonal communication with the client/patient.
• EVIDENCE 3.1


  Creates an atmosphere of concern driven by strong rapport with client/patient
• PC 3.2


  The pharmacist shall address the different barriers to effective communication.
• EVIDENCE 3.2

  Communicates with the client/patient with careful consideration to his/her literacy level, cultural background, language mastery, and social gaps and influences
• PC 3.3


  The pharmacist shall employ the use of appropriate information materials to effectively convey information when comprehension issues arise.
• EVIDENCE 3.3


  Presents relevant information materials, such as pictures and models, when necessary
• PC 3.4


  The pharmacists shall use strategically verbal and non-verbal communications
• EVIDENCE 3.4


  Utilizes appropriate gestures, voice tone, stance and facial expressions to suit certain situations and circumstances
• PC 3.5

  The pharmacist shall use written information or other suitable materials to supplement verbal information.
• EVIDENCE 3.5


  Provides patient medicine information leaflets, where required or needed
• PC 3.6


  The pharmacist shall check if the client/patient understands medicines information provided.
• EVIDENCE 3.6


  Asks relevant questions pertaining to the information provided to the client/patient