Topic Area 2

Created by

Cierra Mantle

Cards (27)

What are the 9 person-centred values?
-Individuality
-Choice
-Rights
-Independence
-Privacy
-Dignity
-Respect
-Partnership
-Encouraging decision making
What is Individuality + examples + benefits?
-Respecting the diversity of individuals working in and using health and social care services
-Examples: Displays showing role models from different genders and cultures, providing prayer rooms, providing information in different formats, providing ramps and lifts
-Benefits: Help to promote diversity and reduce the risk of discrimination
What is Choice + examples + benefits?
-Enabling individuals to make their own choices
-Examples: Offered a range of care options, choose what to eat, choose how to dress
-Benefits: Feel empowered and respected
What are Rights?
Helping individuals to understand and access what they are entitled to
What is Independence + examples?
-Supporting and allowing individuals to make decisions in their lives
-Examples: Allowing someone to make their own food, allowing someone to reduce their supported mobility aids
What is privacy + examples?
-Allowing individuals to not be observed by other people
-Examples: Drawing curtains around hospital bed, closing the door in a meeting, knock on the door before entering a room.
What is dignity + examples?
-Promoting self-respect and ensuring that individual's are never humiliated or embarrassed in any way
-Examples: Avoiding being patronising, speak with care to people, make sure the individual does not feel judged.
What is respect + examples?
-Taking account of and having regard for someone's feelings, wishes, beliefs and rights
-Examples: Listening to a client's feeling about not wanting to move into a residential home; request permission to enter a service user's room; addressing the service user how they want to be addressed.
What is partnership + examples?
-Working together with service users and professionals
-Examples: Hospitals discussing any concerning injuries with social services
What are examples of encouraging decision-making of the service user?
-Asking what type of drink they want
-What they want to wear
-Allowing the service user to make their own decisions
What are the 6 qualities of a service practitioner (the 6C's)?
-Care
-Compassion
-Competence
-Communication
-Courage
-Commitment
What is Care?
A care worker should do all they can to maintain or improve an individual's health and well-being
What is compassion?
Being able to provide care and support with kindness, consideration, respect and empathy
What is competence?
The ability of a care worker to produce high-quality, effective, safe care with kindness and patience
What is communication?
Being able to listen carefully and speak in a way that individuals receiving care and support can understand
What is courage?
Being brave and able to speak up about concerns, doing the right thing and having the courage to try something new
What is commitment?
To perform the tasks and carry out the responsibilities of their particular job role to the required standard and for the benefit of their service users
What are the benefits of applying the person-centred values for the service providers?
-Clear guidelines helps to inform and improve practice
-Experience improves job satisfaction
-They can maintain and improve the quality of care they provide
-Their rights to consultation and choice are supported
-They can develop their skills
-They can share their good practice
What are the benefits of applying the person-centred values for the service users?
-Ensure standardisation of care: all service users will receive the appropriate care, attention and treatment
-Improves the quality of care: Individual's feel safe; their needs are met
-Provides clear guidelines to inform and improve practice: staff will know how to provide effective care
-Maintains/improves quality of life
What are examples of person-centred values of care not being applied:
-Incidents of inappropriate breaking of confidentiality
-Equipment and aids not safety checked
-Failure to carry out risk assessments
-No provision for special diets, different cultures or disabilities
-No safeguarding procedures
-No policies on health and safety and discrimination
-No planning/review of activities
-Lack of communication
What are the PIES effects on individuals if the person centred values are not applied?
-Physical: Poor physical health and well-being
-Intellectual: Effecting thought processes such and knowledge, learning and understanding
-Emotional: disregarding someones feelings
-Social: Poor relationships with others
What are the physical effects on individual's as a result of not applying the person-centred values?
-Dehydration
-Malnutrition/eating disorders
-Self-harm
-General health deteriorating due to poor care
-Injuries as a result of abusive treatment
-Existing illnesses could get worse
What are the intellectual effects on younger individual's as a result of not applying the person-centred values?
-Lack of skills development
-Not being able to communicate well- limited vocabulary
-Lack of knowledge, progress and achievement
-Failure to reach potential
What are the intellectual effects on an elder individual's as a result of not applying the person-centred values?
-Lack of mental engagement, interest and motivation
-Loss of focus/concentration
-Poor mental health
How might an individual feel disempowered if the person-centred values are not applied (emotional effects)?
-Feeling unwanted and unimportant
-Lack of control over their life
-Disengaged with life and lose interest
-Thoughts and feeling are ignored
-Can no longer be bothered to complain
-Lead to behaviour changes
How might an individual have a loss of self-confidence if the person-centred values are not applied (emotional effects)?
-Restricted opportunities
-Low self-esteem
-Frustrated
-Helplessness
-Scared
What are possible social impacts on an individual if the person-centred values are not applied?
-Feeling isolated
-Become anti-social
-Behaviour problems
-Social exclusion
-Poor social skills
-Inability to make relationships
-Lack of friends
-Feeling maginalised
-Being uncooperative