Economy where money is used as the medium of exchange
Instruments of exchange/payments
Barter
Billsofexchange
Electronictransfer
Tele-bankingande-commerce
Cheques
Moneyorder
Debit cards
Credit cards
Bank draft
Telegraphic money transfer
Bank transfers
M-money/mobilemoneyandmobilewallets
Private sector
Part of the economy that is not under direct government control
Public sector
Part of the economy that is under direct government control
Forms of business organisations and arrangements
Sole trader
Partnerships
Co-operatives
Companies (including private and publiclimitedcompanies)
Franchises
Types of economic systems
Traditional (subsistence)
Command or planned (socialist)
Free market or capitalist
Mixed (public and private)
Functional areas of a business
Production
Marketing
Finance
Human Resource
Research and Development
Stakeholders involved in business activities
Owners
Employees
Consumers
Suppliers
Communities
Environment
Futuregenerations
Government
Employers
Provide employment and manage the business
Employees
Provide labour services to the business
Accounts clerk
Serves as support to the accountant - verifies, organizes, processes and stores the financial records of the company
Compliance officer
Ensures that the business operates in accordance with accepted standards - executes the compliance policy to ensure the business meets professional and accepted business standards
Consumers
Purchase goods and services from the business
Suppliers
Provide goods and services to the business
Communities
Affected by the business operations
Government
Regulates and taxes the business
Ethical and legal issues relating to the establishment and operation of a business
Ensuring that the business is a bonafide firm or establishment and not using it as a front for money laundering and other illicit activities
Ensuring that capital is legally obtained and not tainted with illegal operations as the source of funding
In the operations of a business, payment of national insurance contributions and taxes
The ethical and legal principles that must be adopted in the establishment and operation of a business
The adoption of an organisation code of ethics
Policies on environmental issues
Handling of personal information
The negative effects of unethical and illegal practices on the business
Negative effects of unethical and illegal practices
Misleading advertisements – unfair and fraudulent practice on the population
Withholding of tax – cheating the government of revenue
Unethical disposal of waste – pollution
Money laundering – distortions in the national economy
Examples of careers in the field of business
Advertising and Public Relations
Compliance Officers
Strategic Planners
Educators (online and face-to-face)
Information Officers
Entrepreneurs
Resource Personnel
Web Designers
Web Planners
Software Developers
Functions of management
Planning
Organising
Directing
Controlling
Coordinating
Delegating
Motivating
Planning
To create short term and long term goals to achieve the goals a business and sourcing the necessary resources to accomplish these goals
Management responsibilities
Owners and shareholders (by maximising efficiency and creating surpluses)
Employees (for example, providing adequate working conditions, training, maintaining good communication and human relations)
Society
Customers
Government
Constructing simple organisational charts
1. Line
2. Line and staff
3. Functional
Interpreting simple organisational charts
Chain of command
Span of control
Essential characteristics of a good leader
Honesty
Flexibility
Focus
Trustworthiness
Ability to make intelligent decisions
Leadership styles
Autocratic
Democratic
Laissez-Faire
Sources of conflict within an organisation
Internal (e.g. poor working conditions)
Strategies used by employers and employees to gain an upper hand during periods of conflict
Employer strategies (e.g. lock out, use of scab labour)
Employee strategies (e.g. strike action, work to rule)
Strategies for the resolution of conflict within an organisation
Mediation
Arbitration
Trade union representation
Grievance procedure
Guidelines for establishing good relations between managers and employees