PURCOM PPT 1

• Communication - comes from the Latin word communicares, meaning to share or to make ideas common. It is the process of exchanging ideas, views and emotions of the participants. Communication has interaction among the participants.
• Communication - is the exchange of thoughts, feelings, expressions and observations among people. It is the transmission of messages verbally, non-verbally, visually, and electronically. Message has a content to be defined by the receiver of the message.
• Components of Communication Process

  • Source

  • Message

  • Channel

  • Receiver

  • Feedback

  • Environment

  • Context

  • Interference/Barrier
• Sender - The Sender is the speaker who conveys the message, oral or written. The goal of the sender is not only to send the message but also to make sure the message is used in a communication.
• Receiver - The Receiver is the listener, the one who listens and decodes the conveyed message. The receiver should filter the message based on his/her knowledge and experiences.
• Message - The Message is the information, ideas or even feelings to be transmitted in the communication process. The message should be clear, courteous, and concise.
• Feedback - The Feedback is the verbal or non-verbal response of the receiver. The feedback should promote goodness and not constructive criticism. Note all the times we are the ones who speak, we should also know how to listen. This is how purposivecommunication usually works.
• Functions of Communication

  Purposive communication is practiced by writing, speaking, and presenting ideas for different purposes.

  To inform - giving directions to find a place

  2. To persuade - telling people to buy an item

  3. To entertain - making people enjoy

  4. To share - sharing your thoughts about a topic
• Stages in Communication Process

  1. Stimulus
  2. Ideation
  3. Encoding
  4. Transmission
  5. Reception
  6. Decoding
  7. Understanding
  8. Action
• Formal Communication:

  • Employs formal language delivered orally or in written form
  • Examples: lectures, public talks/speeches, research and project proposals, reports, business letters
  • Objectives: to inform, to entertain, and to persuade
• Informal Communication:

  • Does not employ formal language
  • Involves personal and ordinary conversations with friends, family members, or acquaintances
  • Examples: everyday talks, phone calls, e-mail messages, personal notes, letters, text messages
  • Purposes: to socialize and to enhance relationships
• Physical Barrier:

  • Structural obstructions in human-made and natural environments that block effective communication
  • Messages cannot be sent from the sender to the receiver
• Semantic Barrier:

  • Misunderstanding between sender and receiver due to different meanings of words and symbols used in communication
• Psychosocial Barrier:

  • Influences communicators' attitude toward each other, limiting effective communication
  • Arises from differences in social background, upbringing, professional status, interest, and experiences
• Psychological Barrier:

  • Arises from the emotional state of the communicator
• Mechanical Barrier:

  • Caused by a conflict in the machinery or instruments used to convey the message
• Cultural Barrier:

  • Different customs, rituals, beliefs, ideas, arts, knowledge, values, morals, and ideals make communication challenging in a globally connected world
• Organizational Barrier:

  • Barrier inside the organization where an individual is working
• Language Barrier:

  • People speaking different languages may not understand one another in communication
• Principles of Effective Communication

  9Cs

  Clear

  Concrete

  Courteous

  Correct

  Considerate

  Creative

  Concise

  Culture Sensitive

  Captivating
• Forms of Communication in the 21st Century include:

  • Verbal: Erika talks to May about her Hong Kong Disneyland travel
  • Non-Verbal: The jeepney driver nodded when asked if he will stop at the street corner
  • Visual: The weather chart shows it will rain tomorrow all day
  • Intrapersonal: Vince asks himself what his mistakes were in the board exam
  • Interpersonal: The waiter asks for your order
  • Extended/Electronics: Gretchen sent a text message to Brit detailing the subject requirements
  • Written: Writing an excuse letter for professors
  • Organizational: Receiving a company memo about a meeting
  • Mass Communication: Quinito Henson reporting live on the Gilas Pilipinas Basketball game
  • Academic: Gina talks courteously to her professors and admits her fault
• KINESICS is the language of the body, for example, when Ernest waves his hands to Mich
• HAPTICS is the language of touch, illustrated by Shane embracing her close friend Dina
• PROXEMICS is the language of space, like when the manager talks to his workers in front of his table
• OLFACTICS is the language of smell, as seen when someone says "The food smells good, it is delicious"
• CHRONEMICS is the language of time, for instance, when Gem talks to Ben for minutes while she talks to you quickly
• ARTEFACTUAL is the language of objects, such as when Georgene tells us that she saw a shooting star and made a wish
• PHYSICAL APPEARANCE is the language of looks, like when someone says "You look good on the first day of school"
• PARALINGUISTIC includes aspects like tone of voice, for example, when Hela raises her voice every time she explains for herself
• Nonverbal Paralinguistic Elements - These include the different attributes of voice that accompany the word we say.

  Voice quality - refers to the pleasant or unpleasant sounds a person's voice sounds.

  Pitch - is the highness or lowness of the tone.

  Tempo - refers to how slow or fast one speaks.

  Volume - points to the force of the voice or how loud or soft it goes.

  Juncture - is the pauses or breaks applied between thought units or at the end of utterances.