Unit 1

• Flight time limitations for cabin crew members are in place to prevent fatigue, which can lead to human error and accidents

  
• Cabin crew members should not be overloaded with duties, either on a single duty or over a series of consecutive duties
• Cabin crew are responsible for noting down all faults discovered on board during a flight in the Technical/Cabin Log before landing
• The Technical/Cabin Log records defects and malfunctions during aircraft operation and details of maintenance carried out between scheduled base maintenance visits
• Airport Ramp Services personnel perform tasks related to aircraft preparation for take-off and after landing, including baggage and cargo loading, fueling, cleaning, catering, water servicing, and passenger boarding
• Cabin crew interact with the Turnaround Coordinator or Ground Dispatcher to coordinate activities during aircraft arrival and departure to maintain on-time service
• Cabin crew liaise with Passenger Services Agents to manage passengers' journey through the airport, from check-in to boarding gate and baggage reclaim area
• Cabin crew liaise with Security Service Providers for additional security screening and support at airports, especially in cases of security concerns
• ICAO recommends that airlines operate a Compliance Monitoring System to monitor compliance with privileges of the operator, manuals, logs, records, training standards, and management system procedures
• Cabin crew play a crucial role in a Safety Management System as they are the eyes and ears of the safety team
• Cabin crew are responsible for recognizing and reporting safety issues on board, such as conflicts with security regulations
• In case of a serious incident affecting safety, cabin crew attend debriefings by the safety department and submit safety reports
• Tablets have been introduced to assist Senior Cabin Crew members in their duties, replacing traditional paperwork and aiding in tasks like reporting unserviceable items or safety feedback
• Cabin Crew Management is responsible for providing feedback to crew members and addressing personal issues that may arise
• The Inflight Services department oversees everything that passengers experience on board the aircraft, including meals, beverages, catering equipment, and cleanliness
• A maintenance log for an aircraft lists defects found, ranging from minor issues like a stuck seat to serious ones like a non-working engine, with actions taken to rectify them

  
• Cabin crew training involves designing and delivering training courses that meet the requirements of ICAO and the National Authority
• Cabin crew candidates, once qualified, are assigned a timetable or roster detailing their flight assignments for a period of two weeks to a month
• Organizational structures in airlines include key positions like Director of Flight Operations, Head of Flight Operations, Head of Inflight Services, Head of Security, and Head of Operations Control
• Transport Canada is responsible for transportation policies and programs, promoting safe, secure, efficient, and environmentally responsible transportation
• Transport Canada regulates cabin crew members based on specific information for commercial air operators who employ flight attendants
• The Federal Aviation Administration (FAA) is responsible for the safety of civil aviation in the United States of America
• The European Aviation Safety Agency (EASA) was formed by the national aviation authorities in the European Union in 2002 to standardize regulations between EU member states for passenger safety
• The International Civil Aviation Organization (ICAO) was created in 1944 to promote the safe and orderly development of international civil aviation throughout the world
• ICAO sets standards and regulations necessary for aviation safety, security, efficiency, and environmental protection
• All IATA members are IOSA registered and must remain registered to maintain IATA membership, renewing registration every two years
• For example, Standard CAB 2.3.4 requires airlines to ensure cabin crew members receive a periodic line evaluation or check while performing their duties during line operations
• Standard CAB 3.1.7 requires that cabin crew members, prior to being assigned to duty, should not be affected by factors that could impair human performance such as pregnancy, illness, blood donation, or deep underwater diving
• IATA manages a Cabin Operational Safety Task Force (COSTF) that contributes to the reduction of incidents, accidents, and costs associated with the operation of commercial passenger aircraft
• The COSTF develops and reviews all aspects related to cabin operations to improve safety and operational efficiency
• Cabin crew for corporate or private jets may work on a contract or freelance basis, adapting to the passengers carried, and may operate with one cabin crew member
• Different types of flights include training flights, test flights, delivery flights, ferry flights, demonstration flights, and positioning flights
• Charter airlines, like tour operators, specialize in carrying large numbers of passengers to the same destinations on a regular basis
• Charter airlines allow holiday companies to set a price for a holiday including airfare, transfer, and accommodation
• Established scheduled airlines also offer charter services to maximize the operation of their aircraft, while others specialize in the charter market and offer their services to holiday companies
• On-board services on a charter aircraft can vary according to the price and agreement with the holiday company, ranging from luxury services to low-cost services
• New Model Airlines, or Low Cost Airlines, offer reduced fares with customers choosing to pay additional fees for services and items that are mostly included in standard airline services
• Working as cabin crew for a Low Cost Airline can include tasks aimed at generating additional revenue, such as selling food, tickets, tax-free items, car hire, train tickets, and lottery scratch cards
• A maintenance log for an aircraft lists defects found, ranging from minor issues like a stuck seat to more serious ones like a non-working engine, with actions taken to rectify them

  
• Airlines have replaced the term "stewardess" with "flight attendant" or "cabin crew" to reflect gender neutrality and the evolving role of cabin crew