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Cards (142)
What is B2B Marketing?
Business to Business marketing
Market Share Calculation
Sales
of a Business/
Total
sales
in a market x
100
Market
research
The collection, presentation and analysis of information relating to the marketing and consumption of goods and services
Database
An organised collection of data stored electronically with instant access, searching and sorting facilities
Focus groups
A number of customers are invited to attend a discussion about a product led by market researchers
Quantitative
research
The collection of data that can be quantified; the collection of statistical data
Product
orientation
An approach to business which places the emphasis upon the production process and the product itself
Primary
research
or field research
The gathering of new information which does not already exist
Market orientation
An approach to business which places the needs of consumers at the centre of the decision-making process
Qualitative
research
The collection of data about attitudes, beliefs and intentions
Sample
A small group of people who must represent a proportion of a total market when carrying out market research
Socio-economic
groups
Division of people according to social class
Secondary Market Research
The collection of data that is already in existence
Benefits of Market Orientation
Can respond faster to
changes
in the
market
Can be more
confident
the launch of a new product will go well
It will be more able to
anticipate
market
changes
Methods of Primary Market Research
Questionnaires
Focus
groups
Test
marketing
Observation
Methods of Secondary Market Research
Internal data:
Existing
market
reports
sales
figures
and annual reports
accounts
published by a business
External data:
Government
publications
Information from
competitors
Websites
Supply
The amount of a product that suppliers make available to a
market
Demand
The
quantity
of a product bought at a given
price
over a
period
of time
Design
Mix
The
cost
,
function
and
aesthetics
that have to be considered when
designing
a product
Design for
waste
minimisation
Designing products that last a
lifetime,
Designed to be
smaller
and lighter, no
disposable
products
Design for
recycling
Using recycled materials, or making products recyclable
Benefits of designing products to changes in social trends
Lower
costs and
higher
profits
products are likely to be
popular
Can be used as a
USP
Above
the
line
promotion
Placing adverts using the media
Below
the
line
promotion
Any promotion that isn't using the media - Sponsorship, Merchandising.
What are the benefits of Online Retailing?
Reduced
costs
Reaching more
customers
globally
Open 24/7
How can markets change?
The
size
of the market
The
Nature
of the market
New markets can
appear
How can markets grow?
Economic growth
Innovation
Social
changes
Changes
in
legislation
Businesses can adapt to change through:
Market
Research
Investment
Continuous
Improvement
Competition in the market can make businesses
lower prices
, offer
higher quality products
and
advertise
more to attract customers
Factors of Uncertainty
New
competitors
Natural
disasters
Change in consumer
tastes
A
Recession
Qualitative
data can be used to identify and anticipate customer
needs
and
wants
Quantitative
data can be used to
quantify likely demand
for a data
Limitations of Market Research
Unpredictable
human nature
Sampling
and
Bias
- Don't represent everyone
People may not be
honest
in Questionnaires or
Focus Groups
Market Segmentation
When a business splits a market into different segments, based on age, income or gender
A competitive advantage of a product or service can be gained through:
Product Design
Product Quality
Promotion
Ethical Stance
The Purpose of product differentiation may be for
Flexible pricing
Recognition
Extend product range
Overcoming competition
Brand Development
Adding Value can be done by:
Packaging
Customisation
Frequent Buyer Offers
Factors Influencing Demand: PASSSIFICC
Population
Advertising
Substitutes
Seasonality
Shocks
Income
Fashion
Interest Rates
Competition
Complements
Factors Influencing Supply: CCENTS
Competitors
Cost
of
Production
External Shocks
New Technology
Taxes
Subsidies
Price Elasticity
of
Demand
Measures the
responsiveness
of
demand
to a
change
in
price
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