Managing qualities

• Quality in the production of goods and services is essential for a business' success as it impacts customer satisfaction and reputation
• Quality can come from how well a product is made, the use of high-quality raw materials, and ensuring products last and work well
• Post-sales service, like technical support or handling complaints, should also be of good quality
• Businesses manage quality through quality control and quality assurance
• Quality control involves inspecting products and services to ensure a high standard, using methods like customer questionnaires, factory inspectors, and one hundred percent inspection systems
• Quality assurance involves carrying out quality checks during the production process to find faults sooner, making quality the responsibility of employees involved in production
• Quality control focuses on identifying faulty goods and fixing problems, while quality assurance focuses on improving the production process and establishing a good system for quality management
• Quality is essential to a business’ success as customers must be satisfied with the products and services they receive
• Businesses seek competitive advantage by developing a business culture where employees are motivated and care about customers, products, services, and the business’ reputation
• Quality management is crucial for businesses to produce high-quality products and services, understand customer needs, and gain a competitive edge
• Quality control is the process of inspecting products and services to ensure they meet high standards, while quality assurance involves managing product quality with checks during production
• Quality management helps reduce waste and additional costs by ensuring things are done correctly the first time, like avoiding scrapping and replacing damaged parts
• When a business offers higher quality and lower costs, it gains a competitive advantage, builds a strong brand image, and can charge premium prices for its products or services