profeesional devolpment

• what is definition of communication

  • communication about two or more people communicate each other
• 4 example non verbal

  • facial expression
  • eye contact
  • gesture
  • body position
• time management is set of princple , tools , practice skill and system that help use time properly
• state important having soft skill

  • to communicate effectively
  • to handled interpersonal reactions
  • to have good impressions
• 5 ways to becoming good team member

  • no bragging
  • communicate
  • active listening
  • support group
  • don't blame other
• forming

  • stage occurs when team member first come as team
• storming

  • team discover teamwork more difficult then they expect
• norming

  • the team moves beyond storming stage and begins to functions as team
• perfoming

  • when a team reaches the performing stage it is functional as high performance team
• adjouring

  • breaking up the team when the required task is complete
• styles a team leader

  • autocratic leadership style
  • coaching leadership style
  • democratic leadership
• step in problem solving

  • recognize that there is a problem and define it
  • gather information
  • anaylze information
  • develops solution and choose the best
  • implement the solution
  • evaluate the solution
• 5 barrier of communication

  • pyhsical barrier
  • cultural barrier
  • gender barrier
  • personnal barrier
• fishbone analysis tools used for understanding problem and the root causes of problems
• example soft skill

  • communication skills
  • self management
  • time management
  • creativity
• 6 core ethics princlpe

  • non maleficence
  • benefience
  • autonomy
  • fidelity
  • accountability
  • justice
• non maleficence

  • means do no harm . any action should not cause unnecessary harm or suffering to the patient
• benefience

  • means do good and promotes actions that benefits the patient
• autonomy

  • states that patients should be able to act independently and should be in control of their fate
• accountability

  • accepting responbility for one own action
• justice

  • ensure fairness in the treatment of all the patient , they have the right to treated equally, regardless of their background
• fidelity

  • stands for dedication , advocy and truthfulness toward patient and other professional . keeping one promise
• fishbone use for understanding problem and the root cause of the problems
• medical safety incidents

  • wrong surgery
  • wrong diagnosis
  • patient fall in healthcare
  • failure of communication
  • medication error
• what is high value

  • safety
  • timely
  • effective
  • efficant
  • equity
  • patient centered
• methods used to mesure quality in healthcare

  • plan-do-study-act
  • lean
  • six- sigma
  • lean six-sigma
  • patient satification survey
  • patient for patient safety
• tier system of malaysia healthcare

  • tertiary healthcare
  • secondary healthcare
  • primary healthcare
  • population based public health service
• state styles of leadership

  • autocratic leadership style
  • coaching leadership style
  • democratic leadership style
• hierarchy of public health

  • community village
  • district
  • state
  • national
• steps in problem solving

  • recognize that the problem and define it
  • gather information
  • analyze the information
  • develop solutions and choose the best
  • implement the solutions
  • evaluate the solutions
• what is fishbone

  • fishbone use for understanding problem and the root use cause of problem
• define medical negligence

  • forms as part of the area of professional negligence
  • concerned with the tort of negligence applied in the specific context of the privision of healtcare
• patient safety formula

  • safety enviroment
  • safety practice
  • safety thingking
  • system improvement
• non melefince

  • do no harm
• benefience

  • do best interest for patient
  • do good and promotes action that benefits to patient
• accountability

  • keep responbility for every one own actions
• autonomy

  • patient can make their own decision
• justice

  • ensure fairness in the treatment of all the patient , they have right to treated equally
• fidelity

  • stand for truthfulness towards patient and other professional
• forming

  • occurs when first members come as a team