Unit 3

Cards (268)

  • The captain must establish an effective crew atmosphere that encourages teamwork, requiring excellent communication and resource management skills
  • The first officer, as the second-in-command, assists the captain and has full control and authority over the operation of the aircraft as well as over all other crew without limitation
  • The senior cabin crew member is responsible for leading the cabin crew, ensuring safety and excellent customer service, and making sure that company policy is followed during the flight
  • Cabin crew members must be prepared to take on any duties required, as responsibilities may vary on different flights
  • Cabin crew responsibilities can be divided into three main stages: pre-flight activities, in-flight tasks, and post-flight responsibilities
  • Examples of conditions or situations cabin crew must report include a strong odor of smoke, malfunctioning electrical components, passenger disturbances, and seriously ill passengers
  • The chain of command on board an aircraft:
    • Captain is in charge, followed by the first officer and then the senior cabin crew member
    • Cabin crew members are responsible for the safety and comfort of passengers
  • The captain has responsibility for everything that happens on an aircraft before, during, or at the end of a flight
  • The senior cabin crew member reports directly to the captain and is responsible for assigning working positions to other cabin crew, pre-flight briefing, and management of all cabin crew duties
  • A cabin crew member's knowledge of the responsibilities of every working position in the cabin enables them to respond quickly in an emergency
  • The roles and responsibilities of the flight crew and cabin crew are crucial for the safety and comfort of passengers
  • Cabin crew responsibilities can be divided into three main stages: pre-flight activities, in-flight tasks, and post-flight responsibilities
  • In an emergency situation, cabin crew must be confident enough to speak directly to the captain to save time
  • Cabin crew must bring any condition or situation that may affect safety on board to the attention of other crew members, particularly the captain
  • Each cabin crew member is responsible for being prepared to take on any duties required, as responsibilities may vary on different flights
  • The captain is legally responsible for everything on board the aircraft while operating a flight
  • The safety of the flight and the effectiveness of the crew in emergencies depend on the ability of each crew member to anticipate the actions of other team members
  • Communication and collaboration on board the aircraft are key factors in preventing and managing incidents
  • Crew Resource Management (CRM) is crucial for crew performance and involves effective communication, teamwork, and handling of information and resources
  • CRM training should address unexpected, unusual, and stressful situations, cultural differences, and threat and error management
  • CRM principles focus on the effective use of all available resources to achieve safe and efficient flight operations
  • CRM promotes safe operations and overall crew performance through the optimum use of available resources including people, procedures, and equipment
  • CRM helps avoid human error by seeking assistance or input from others whenever a problem arises
  • CRM helps stop errors and their consequences before they occur by effectively handling challenges and resolving problems quickly, efficiently, and safely
  • CRM improves morale among crew members, leading to better efficiency and performance
  • Leadership styles in aviation can be authoritarian, democratic, or laissez-faire, and can vary depending on the situation
  • Communication in aviation involves clear and accurate sending and receiving of information, instructions, and feedback, including active listening and understanding non-verbal cues
  • Situational awareness in aviation involves identifying important elements of the environment to avoid mistakes and communicate effectively
  • Assertiveness and participation are crucial in aviation for sharing ideas and knowledge, performing with team goals in mind, and ensuring that one's input is heard and understood
  • Decision-making in aviation requires using sound judgment and all available information to make the best decision for the situation
  • Elements of training that airlines should include in their conversion training programs:
    • Resilience development includes mental flexibility and performance adaptation
    • Mental flexibility involves recognizing critical changes, reflecting on judgment, avoiding fixed prejudices, and remaining open to changing assumptions
    • Performance adaptation involves mitigating frozen behaviors, overreactions, and inappropriate hesitation, and adjusting actions to current conditions
  • CRM training for cabin crew should address unexpected, unusual, and stressful situations, cultural differences, and threat and error management
  • Threat and Error Management (TEM) in aviation aims to identify, avoid, capture, and manage operational threats and human errors
  • Different chime signals used between the cockpit and cabin crew communicate messages for normal, abnormal, and emergency situations
  • Communication among cabin crew is crucial for safety and effective operation during flights
  • Decision-making in aviation involves using sound judgment, verifying available information, anticipating consequences, and informing others of decisions and reasons behind them
  • Stress management in aviation includes recognizing and coping with stress, both in oneself and others, to ensure overall fitness to fly
  • Surprise and startle effect training prepares cabin crew for unexpected, unusual, and stressful situations, including interruptions and distractions
  • Cultural differences training for cabin crew involves recognizing communication specifics, understanding different approaches to situations, and solving problems in a multicultural environment
  • Threat and Error Management (TEM) aims to maximize flight safety by minimizing incidents and accidents caused by human factors