5.1.5 User needs

• What user needs can be met easier with digital technologies?

  Appropriate functionality

  Reduction of pain points

  Accessibility considerations

  Compatibility

  Availability

  Good UX

  Fairness
• Pain points for users can be reduced with digital technology, for example whenver a customer is struggling to use a service automated chatbots can help
• Apropriate functionality helps to meet user needs as they expect a certain level of function and technology can help meet that. For example automated stock control
• Accessibility through digital technologies are espeecially good at meeting user needs due to digital systems being very adaptable. For example high contrast, or font size
• User needs - compatability needs can be met through digital technologies. For example many apps are platform independent as they are accessed through a website
• User needs - Availability needs can be met through digital technologies, as technologies can help provide reliable service. For example a company may have a hot site as a backup in the case of a disaster
• User needs - good UX can be provided thanks to the adaptabaility of digital technologies. For example a user may be able to change layout of a digital system to customise it to their needs.
• User needs - Fairness can be achieved due to technology facilitating communication and colaboration. This means that users may be represented, and have a better experience; such as different language options and colour coding