5.1.5 User needs

    Cards (8)

    • What user needs can be met easier with digital technologies?
      Appropriate functionality
      Reduction of pain points
      Accessibility considerations
      Compatibility
      Availability
      Good UX
      Fairness
    • Pain points for users can be reduced with digital technology, for example whenver a customer is struggling to use a service automated chatbots can help
    • Apropriate functionality helps to meet user needs as they expect a certain level of function and technology can help meet that. For example automated stock control
    • Accessibility through digital technologies are espeecially good at meeting user needs due to digital systems being very adaptable. For example high contrast, or font size
    • User needs - compatability needs can be met through digital technologies. For example many apps are platform independent as they are accessed through a website
    • User needs - Availability needs can be met through digital technologies, as technologies can help provide reliable service. For example a company may have a hot site as a backup in the case of a disaster
    • User needs - good UX can be provided thanks to the adaptabaility of digital technologies. For example a user may be able to change layout of a digital system to customise it to their needs.
    • User needs - Fairness can be achieved due to technology facilitating communication and colaboration. This means that users may be represented, and have a better experience; such as different language options and colour coding