Quality

Cards (53)

  • What is essential to a business' success?
    Quality
  • Why must customers be happy with products and services?
    To gain a good reputation and repeat customers
  • How does quality affect a business's reputation?
    Good quality leads to a better reputation
  • What does good quality generally mean?
    It is of a high standard
  • What factors contribute to the quality of a product?
    How well it is made and raw materials
  • What might a watch's quality depend on?
    It should tell the time correctly
  • How is price related to quality?
    Higher prices often indicate higher quality
  • What do customers expect when they pay more for a product?
    They expect higher quality
  • What do businesses need to understand about their customers?
    What customers want and their expectations
  • How can businesses use quality to gain a competitive advantage?
    By offering better products or services
  • What is a competitive advantage?
    An advantage over competitors
  • What is a business culture?
    The attitudes and behaviours of employees
  • How can a motivated workforce affect a business?
    It can improve customer service and reputation
  • Why is it important for employees to care about their customers?
    It enhances the product and service quality
  • How does a business's reputation relate to its quality of service?
    A good reputation is built on quality service
  • What is essential to a business' success?
    Quality
  • Why must customers be happy with products and services?
    To gain a good reputation and repeat customers
  • What are the two ways businesses manage quality?
    • Quality control
    • Quality assurance
  • What is quality control?
    Inspecting products and services for standards
  • How do businesses conduct quality control?
    • Customer questionnaires at point of sale
    • Factory inspections at production end
    • One hundred percent inspection systems
  • What is the purpose of customer questionnaires?
    To ask about the service received
  • What do factory inspectors do?
    Ensure products meet required standards
  • What is a one hundred percent inspection system?
    All food is checked by the head chef
  • What is a disadvantage of quality control methods?
    They identify faults at the end of production
  • What is quality assurance?
    Quality checks at specific production stages
  • Who is responsible for quality in quality assurance?
    Everyone involved in the production process
  • What is required for effective quality assurance?
    • Good business culture
    • Employee awareness of quality responsibilities
    • Training and skilled personnel
  • What is a cost associated with quality assurance?
    Training staff and employing skilled people
  • Compare quality control and quality assurance.
    Quality Control:
    • Identifies faulty goods
    • Focuses on the product

    Quality Assurance:
    • Improves the production process
    • Focuses on the process
  • What is at the heart of quality control?
    The product
  • What is at the heart of quality assurance?
    The production process
  • What does quality control focus on?
    Identifying faulty goods
  • What does quality assurance focus on?
    Improving the production process
  • How does quality control differ from quality assurance in responsibility?
    Quality control is for specific individuals
  • How does quality assurance impact product pricing?
    It can increase costs reflected in prices
  • What is essential to a business' success?
    Quality
  • Why must customers be happy with products and services?
    To gain a good reputation and repeat customers
  • What happens if customers are not satisfied with a business's products?
    They are unlikely to return
  • How can a business gain a competitive advantage?
    By offering higher quality and lower costs
  • What does a good-quality product help build?
    A strong brand image