FOS STAFF & their duties and responsibilities

• Front office manager

  • Direct and coordinate the activity of the front office department
  • Responsible for hiring, training, supervising, and disciplinary all front desk, reservation, and guest services staff members in order to maintain the desired standard of service
• Bellboy

  • Handling guest luggage at the time of arrival
  • Escorting guests to their rooms arrival
• Cashier

  • Receiving payment
  • Recording all credit charges in guest folios
• Door attendant

  • Open the doors of guests
  • Help bellboys in lifting luggages
• Night attendant

  • Preparing the night audit report
  • Performing the duties of manager in duty
• Receptionist

  • Greeting guests
  • Providing information to guest
  • Handling speciak requests
• Concierge

  • Making reservations for dining in famous restaurants
  • Arranging tours, limousine, and ticket
• Reservation agent

  • Handling guaranteed and non-guaranteed reservation
  • Prepared the expected arrivalist
• Telephone operator

  • Processing all incoming and outgoing calls
  • Log wake up call