1) Creative thinking and problem-solving

• The meaning of problem-solving:

  • Process of analysing situation to identify strategies that can be used to change situation. Problem solving requires creative thinking.
  • Problem solving is a mental process that involves problem finding, which is the ability to identify the problem
• The meaning of decision-making:

  • Decision-making is a choice made by using one's judgement
  • Also aimed at finding a solution to problem by choosing best solution or course of action
• The difference between problem solving and decision making:

  Decision making

  • Often done in one person/ member of senior management who makes it authoritarian
  • Various alternatives are considered before deciding on best one
  • Part of problem solving cycle as decisions need to be taken in each step

  Problem solving

  • Problems can be solved by group/ team or an individual team member
  • Alternative solutions are generated/ identified and critically evaluated
  • Process of analysing situation to identify strategies to bring about change