U6 Human Resources

• What are the stages of the recruitment process?

  Identify the Job Vacancy

  Job Description

  Person Specification

  Advertisements

  Shortlist

  References

  Interviews

  Selection and Appointment
• What are the main benefits of recruiting the right people for a job?

  Maintains business reputation

  Maintains/improves productivity

  Helps retain workers

  Increases motivation
• Where are job vacancies advertised?

  Recruitment Agencies

  Shop Windows

  Social Media

  Job Centre

  Newspapers

  Company Website
• What are the benefits of quality training?

  Increased productivity

  Ability to deal with change in technology

  Increased worker morale

  Staff retention

  Production of high quality goods

  Good customer service

  Staying ahead of competition
• When is training needed?

  Induction

  Retraining

  New technology

  New health and safety requirements
• What are some methods of on-the-job training?

  Demonstrations

  Mentoring

  Coaching

  Shadowing

  Job rotation
• What are some methods of off-the-job training?

  Off-Site

  Computed Based

  Sandwich Course -Year out at university

  Use of outside trainers
• What are the benefits of a motivated workforce?

  Lower absenteeism

  Improved worker performance

  Staff retention

  Improved relationships

  Improved quality

  Improved customer satisfaction
• What are the monetary methods of motivating a workforce?

  Wages

  Salary

  Performance-Related Pay

  Fringe Benefits (Company car, discounts, pension schemes, health insurance)
• What are the non-monetary methods of motivating a workforce?

  Job Enrichment

  Job Rotation

  Empowerment

  Job Enlargement

  Training
• What is the ranking of job roles in a business?

  Leaders

  Managers

  Supervisors

  Operatives
• What is meant by span of control?

  The number of people a manager is directly responsible for
• What are the benefits of effective communication?

  Improved motivation

  Working towards same objectives

  Helps decision making

  Increased employee involvement

  Employee feedback
• What are the effects of poor communication?

  Low employee morale

  Increased absenteeism

  Reduced efficiency

  Incomplete activities

  Reduced employee co-operation
• What are the four new working practices?

  Flexible Hours

  Home Working

  Job Sharing

  Zero Hour Contracts