2.5

• What is the internal organisational structure of a firm?

  How employees are organized inside the firm
• What are the basic roles of staff in an organisational structure?

  • Directors: Responsible for business strategy
  • Senior Managers: Organise execution of strategy
  • Supervisors/Team Leaders: Oversee specific projects or teams
  • Operational/Support Staff: Perform specific tasks assigned by managers
• Who is responsible for the business' strategy?

  Directors
• What do Senior Managers do in a firm?

  Organise the carrying out of directors' strategy
• Who looks after specific projects or small teams?

  Supervisors or Team Leaders
• What is the role of Operational and Support Staff?

  Perform specific tasks assigned by managers
• What is the chain of command?

  The connection from directors to operational staff
• What happens to responsibility at each level of an organisational structure?

  It is delegated to the level below
• What is the span of control?

  The number of workers reporting to one manager
• What are the characteristics of Centralised Organisations?

  • Major decisions made by top managers
  • Uniform policies across the business
  • Can slow down decision-making
  • Risk of over-reliance on few individuals
• What are the characteristics of Decentralised Organisations?

  • Authority shared among various levels
  • Faster decision-making due to local knowledge
  • Less burden on top managers
  • Risk of inconsistencies between departments
• Which type of organisation has a decentralised structure?

  Supermarket chains like Tesco and Asda
• What is the difference between Hierarchical and Flat Structures?

  • Hierarchical: More layers, longer chain of command
  • Flat: Fewer layers, shorter chain of command
• How does a hierarchical structure affect communication?

  It can make communication slow and difficult
• What is a disadvantage of a flat structure?

  Managers have a wide span of control
• What factors influence the choice of organisational structure?

  • Size of the business
  • Nature of the business activities
  • Management style preferences
• What type of contract has no end date?

  Permanent contract
• What is a temporary contract?

  A contract for a fixed period of time
• What is a freelance contract?

  A self-employed person hired for a project
• What are the pros and cons of full-time and part-time employment?

  Pros of Full-Time:

  • More control over hours
  • Better for consistent workload

  
  

  Cons of Part-Time:

  • Flexibility for personal commitments
  • Cost-effective for businesses during peak times
• How has technology impacted the ways employees work?

  It has made processes more efficient
• What are barriers to effective communication in a business?

  • Noise in the environment
  • Use of jargon
  • Personalities affecting interactions
  • Distance between employees
• What are the consequences of insufficient communication?

  • Inefficiency and wasted time
  • Lack of information sharing
  • Staff demotivation
• What are the consequences of excessive communication?

  • Inefficiency due to time wasted
  • Confusion from conflicting messages
  • Staff demotivation from information overload
• What is the importance of effective communication in a business?

  • Ensures collaboration across departments
  • Improves staff motivation and confidence
  • Facilitates timely and clear message delivery
• What happens when an employee is found guilty of misconduct?

  They may be dismissed from their job.
• What is a temporary contract?

  A contract for a fixed period of time.
• How long can a temporary contract last?

  It can last six months or one year.
• What is a freelance contract?

  A contract for self-employed individuals on projects.
• How can temporary and freelance contracts benefit firms?

  They allow hiring for specific skills temporarily.
• How has technology impacted employee work processes?

  It has made processes more efficient and faster.
• What is one way technology facilitates employee communication?

  Documents can be shared via the cloud.
• What is remote work?

  Working from locations away from the office.
• What are the steps involved in recruitment?

  1. Job analysis
  2. Advertisement
  3. Selection of candidates
• What is job analysis?

  In-depth examination of job details.
• What documents are typically included in a job advertisement?

  A job description and a person specification.
• What does a job description include?

  Job title, purpose, main duties, and reporting structure.
• What is a person specification?

  It lists qualifications, experience, skills, and attitudes needed.
• What is internal recruitment?

  Recruiting current employees for new roles.
• What is an advantage of internal recruitment?

  It is quicker and candidates know the firm.