Importance of positive behaviour

• Positive behaviour: praising, compliments, rewards, positive reinforcement, positive feedback, smiling, encouragement, clear communication, adhering to polices and procedures, respect, politeness, supportive, appropriate humour, patient, friendly, not being negative/pessimistic, following exceptions/standards, kind.
• Importance of positive behaviour: avoids conflict, could get fired, avoids complaints, keeps a good reputation, creates professional standards, feelings.

  • Failure to comply with behavioural standards could result in noncompliance and deregistration​.
• Positive behaviour expectations of a health professional:

  • A people first approach (for example don’t make assumptions, acknowledge and accept diversity and choice) ​This links to safeguarding because if we judged someone based on looks and say they can't be an abuser as they look to nice and they was abusing a patient we would be putting the patient at severe risk.
• Positive behaviour expectations of a health professional:

  • Effective practised clinical competence (for example communicate effectively, share best practice, work cooperatively) ​
• Positive behaviour expectations of a health professional:

  • Maintain safety (for example observe and report on an individual’s condition and escalate any issues where necessary as soon as possible)​ ​This is links to safeguarding because I wasn't trained to use certain equipment and I used it on a patient I would be putting them at risk as I don't know what I am doing and I could injure them.
• Positive behaviour expectations of a health professional:

  • Encourage professionalism and trust (for example, offer your expertise in a problematic situation to ensure a good outcome or have good timekeeping)​ This links to safeguarding as you seen someone in the street and they needed help and you could help them and you did you could save their life rather then you leaving them in the street to be at risk.
• The types of support for managing positive behaviour:​ Behavioural frameworks, Workplace policies, Performance management.
• Behavioural frameworks

  • For example, guidance on expected employee behaviour in a trust or workplace.​ (agreed ways of working)
  • Common sense.
  • Don't walk past a puddle without putting a wet floor sign down.
  • When changing someone do not laugh at them.
  • If a fire door is open shut it.
  • If their is a staff only access don't let the general public in.
  • Don't share patients details unless they need to know.
  • If you see a hazard fix the hazard.
  • If a patient as soiled themselves don't show a face or gag.
• Workplace policies​ -

  • For example, whistleblowing policy and social media policies setting out what employees should/shouldn’t do​.
• Performance management​-

  • Performance improvement plans to support employees to succeed if they are not doing the job how they should be or up to expected standard. This will then be reviewed with the view that they have improved. ​