TLE

• Tools and equipment


  Various tools and equipment used to keep a hotel clean and hygienic
• Housekeeper

  • Must have knowledge on how to operate the equipment
• Manual Equipment


  • Cloths
  • Brushes
  • Brooms
  • Dry Mops
  • Wet Mops
  • Box Sweeper
• Manual Equipment


  • Operated with hands
• Brooms


  • Used to sweep hard smooth surface
  • Used on rough surfaces
• Dry Mops


  Used for dry and loose dirt
• Wet Mops


  Used for wet cleaning
• Box Sweeper


  Used for sweeping up dust and litter from soft floor covering as well as rugs and carpets
• Mechanical Equipment


  • Cleaner
  • Scrubbing
  • Polishing
  • Buffing
  • Scarify
  • Scrubbing/Polishing Machine
  • Floor Maintenance Machine
• Mechanical Equipment


  Operated by motors or electricity
• Duster


  • A long lightweight overgarment to protect dust
• Dustpan


  • Used to scoop the dirt and waste on the floor with the help of the broom
• Mops


  • An implement made of absorbent material fastened to a handle and used especially for cleaning floors
• Broom


  • A cleaning implement for sweeping made of bundle of straws or twigs attached to a long handle
• Brushes


  • A device composed of bristles typically set into a handle and used especially for sweeping, smoothing, scrubbing, or painting
• Buckets


  • A watertight, vertical cylinder or truncated cone, with an open top and a flat bottom, usually attached to a semicircular carrying handle that is used to hold water or any liquid solution used in cleaning
• Garbage Bins


  • Used to collect trash and waste
• Cobwebber


  • Used for reaching and sweeping of floor without as tool. It is also used to in stairwells, ceiling corners and other high areas
• Sponge


  • Characterized by readily absorbing water and becoming soft when wet while retaining toughness: used in bathing, in wiping or cleaning surfaces, etc.
• Cleaning Cloth


  • Used to wipe the cleaning tools and equipment
• Dish Cloth


  • Used in the kitchen to dry dishes and other surfaces. Typically they are made of cotton or other cloth, such as microfiber, and measure 11" to 13" inches square
• Paper Towel


  • An absorbent textile made from paper instead of cloth used in drying hands, wiping windows, dusting and cleaning up spills
• Chambermaid's Trolley


  • A cart used by housekeeper in the hotel
• Vacuum Cleaner


  • A device that uses an air pump to create a partial vacuum to suck up dust and dirt, usually from floors, and optionally from other surfaces as well. The dirt is collected by either a dust bag or a cyclone for later disposal
• Floor Buffer or Polisher


  • An electrical appliance that is used to clean and maintain non-carpeted floors, such as hardwood, marble, tile or linoleum
• Cleaning Supplies


  • Trash Bag
  • Clean Towels, Sheets, Pillowcases, & Robes
  • Coffee, & Hot Cups
  • Bath Products
  • Toilet Paper
  • Tissue Boxes
  • Paper Towels
  • Trash Liners
  • Soiled Laundry Bag
• Preparation


  1. Get all items ready

  2. Get assignment sheet from the housekeeping control desk

  3. Clean trolley; wipe all areas using a wiping cloth designated for wiping the trolley

  4. Collect the needed stocks from the pantry

  5. Record all the needed items loaded on the cart on the assignment sheet
• Procedure


  1. Start stacking from the bottom shelf, which is intended for bed linens like bed sheet, top sheet, and pillowcases. Arrange neatly

  2. Stack at the middle shelf the bathroom linens like bath towel, face towel, and hand towel

  3. Place on top of the shelf all the amenities and bathroom supplies. Arrange neatly

  4. Stack the hand caddy with cleaning supplies starting from all-purpose cleaner, glass cleaner, dusting solution, and bowl brush. Next, the color-colored wiping cloth and sponge, then finally the glass wiper

  5. Place the hand caddy on the base of trolley below the garbage bag and linen bag located at the right side of the trolley. Place trash bag on the left side of the trolley

  6. Position vacuum and sweeping equipment on one side of the trolley
• Inspection


  1. Inspect to ensure that trolley is properly stacked, properly arrange, and clean

  2. Check if the linen bag and trash bin are empty and clean
• The maid's cart should be clean, well-organized, and well stocked with all the supplies needed depending on the number of rooms and the type or room to be serviced on
• Remember not to overstock the cart as overstocking will cause accidents or damage to the supplies
• It is important to always record the items loaded on the cart on the room assignment sheet
• Once the shift is over, the maid's art or trolley must be return to the floor pantry. Make sure that all its shelves are locked
• Room status terminologies (Room Signs)


  • Occupied
  • Stayover
  • On-Change
  • DND
  • Cleaning in progress
  • On-Queue
  • Skipper
  • Vacant and ready
  • Out of Order (OOO)
• Occupied


  A guest is currently occupied in the room
• Stayover


  The guest is not expected to check out today and will remain at least one more night
• On-Change


  The guest has departed, but the room has not yet been cleaned and ready for sale
• DND


  Do Not Disturb: It is a sign that a guest in a hotel hangs on the guestroom doorknob to tell other people not to knock the door or enter, and he doesn't want to be disturb
• Cleaning in progress


  Room attendant is currently cleaning this room
• On-Queue


  Guest has arrived at the hotel, but the room assigned is not yet ready. In such cases, the room is put on Queue status in-order for the housekeeping staff to priorities such rooms first