HR

• delegation is passing down authority and responsibility
• an organisation chart is the chart that shows the people in an organisation
• levels of hierarchy is the number of levels on an organisation chart
• chain of command shows the people who are in charge of others
• span of control is how many people report to one manager
• line of communication is how a message gets from one worker to another
• line manager is the person directly above someone in the chart
• subordinates are members of staff below a manager in the chain of command
• authority is having the power to make decisions and enforce them on others
• accountability is being responsible for something if it goes wrong
• delayering is removing layers
• tall organisational structures have many levels of hierarchy, long chain of command and a narrow span of control
• flat organisational structures have fewer levels of hierarchy, short chain of command and a wide span of control
• centrilisation is when decisions are made at head office. Subordinates have no authority
• decentrilisation is when subordinates have greater authority and autonomy to make decisions in region .
• communication is the process of sending and receiving messages from one person to another
• recruitment and selection is the process of identifying the need for a job, defining the requirements of the position and the job holder, advertising the position, and selecting the most qualified applicants
• a job description is a document that contains the essential duties and responsibilities of a job.
• person specification is an outline of the ideal skills, qualifications and characteristics for a job role
• job advertisement is where a job vacancy is advertised
• internal recruitment is when the business fills a job with an existing employee
• external recruitment is when a business will search for new candidates for a job vacancy from outside of the business
• a CV is a document that is used to apply for a job and is used to showcase your skills and experience
• an application form is a document that asks questions about your education, work history and other relevant information
• non-financial motivation is the desire to do something for personal satisfaction or to gain a sense of accomplishment
• contract of employment is a legally binding document that sets out the terms and conditions of employment
• full time employment is when you work 35 hours a week or more
• part time employment is when someone works less than 35 hours a week
• a zero hour contract is a type of contract where the employee is not guaranteed a set number of hours per week
• induction training is a type of training that is designed to prepare employees for their new job
• training is the process of teaching a person to perform a skill or to perform a task in a particular way
• on the job training is when employees are trained on the job by their supervisor
• off the job training is training that takes place outside of the workplace and is usually paid for by the employer
• e-learning is the use of electronic media to deliver education and training to students and employees
• fringe benefit is a benefit provided to an employee by the employer that is not a salary
• organisational structures is the way in which the organisation is divided into levels of management, functions and responsibility