operations

• production is the process of changing inputs
• job production is when the product is made to order and is made to the customers specification
• flow production is when the product is produced in the same order it is received
• supply chain is the network of suppliers, manufacturers, distributors, and retailers that work together to deliver goods and services to customers
• procurement involves selecting suppliers, establishing the terms of payment and negotiating the contract
• logistics is the management of the movement of goods and services from the point of production to the point of consumption
• stock is a company's assets that are available for use in the production of goods and services
• just in time is a production system whereby the amount of stock held by a business is kept to a minimum
• just- in -case is when a business holds stock of a product just in case it is needed
• quality is the degree to which a product meets the needs and expectations of the customer
• total quality management (TQM) t focuses on improving the quality of a product or service throughout the entire production process
• customer service is part of a business's activity that is concerned with meeting customers needs as fully as possible
• post sales service is the service provided after the sale of a product or service has been completed
• customer engagement is the process of creating a relationship with a customer that is based on trust and mutual benefit
• lean production is a production system that aims to eliminate waste and improve efficiency and quality