pre-lecture

• Ethics


  Having the ability to make the right decision even under strenuous circumstances
• Speaker: '“What to do? This table comes in all the time and they tip me horrible. I am going to say something next time they come in!”'
• How would you deal with this situation?
• How would you ethically solve this problem?
• This is Sarah. She is a server at a fine dining restaurant. She complains to you about a customer.
• Speaker: '“No one will notice if I take this personal call at work really quick. After all, I am the Boss and I am ahead of schedule”'
• This is Chef Ryan. He has finished all of his work for an upcoming banquet and receives a call from his mom which he hasn’t spoken with in a while.
• ETHICAL OR UNETHICAL?
• Values in professional and personal life

  • Professionalism
  • Respectfulness
  • Dedication
  • Dependability
  • Humility
  • Accountability
  • Determination
• Behaviors and actions


  • Avoid gossip
  • Do not use profanity
  • Be trustworthy
  • Competent
  • Trustworthy
  • Respectful
  • Act with Integrity
  • Considerate
  • Courteous
  • Dependable
  • Cooperative
  • Committed
  • Empathetic
• Displaying grace under pressure
• You don’t stop until the job is done, and done right
• You don’t let obstacles stop you
• You admit mistakes and use them for learning
• Accept responsibility instead of blaming others
• You show gratitude to colleagues
• Open to learning from others
• Safety programs create productive work environments
• Absenteeism drops when effective safety programs are introduced
• Work premises are kept to higher standards
• A safe work environment produces happier employees
• Employee insurance claims decrease in safe work environments
• A company’s most valuable asset is protected — its people
• Safety programs enable a company to win and retain business customers
• Safety programs create an environment where safety improvements are considered, encouraged, and implemented
• Safe work environments enhance the brand value and goodwill for a company
• Safety reduces business costs and disruption
• Each individual uses his or her voice and be heard
• Make sure that every party’s interests are fully met
• Healthy debate
• Seek first to understand and then be understood; instead of blaming, try to understand first
• Stretch beyond the status quo; brainstorming
• Inspire others to get on board with the changes; skills in overcoming resistance
• Influencing others