Interaction involves at least two participants: the user and the system
domain – the area of work under study
e.g. graphic design (geometric shapes, a drawing surface, and a drawing utensil)
task – how you go about doing it – ultimately in terms of operations or actions
e.g. … select the fill tool, click over the triangle
goal – what you want to achieve
e.g. create a solid red triangle
Intention – is a specific action required
to meet the goal
Donald Norman’s model
user establishes the goal
formulates intention
specifies actions at interface
executes action
perceives system state
interprets system state
evaluates system state with respect to goal
•Norman’s model concentrates on user’s view of the interface
Gulf of Execution
user’s formulation of actions
≠ actions allowed by the system
(The gulf of execution is the difference between the user’s formulation of the actions to reach the goal and the actions allowed by the system.)
Gulf of Evaluation
user’s expectation of changed system state
≠ actual presentation of this state
(The gulf of evaluation is the distance between the physical presentation of the system state and the expectation of the user.
slip
understand system and goal
correct formulation of action
incorrect action
mistake
may not even have right goal!
Abowd and Beale framework
extension of Norman…
their interaction framework has 4 parts
user
input
system
output
Using Abowd & Beale’s model
Ergonomics
Study of the physical characteristics of interaction
Also known as human factors – but this can also be used to mean much of HCI!
Industrial interfaces
glass interface
- cheaper, more flexible,multiple representations, precise valuesloss of context,
–not physically located, complex interfaces
office – direct manipulation–user interactswith artificial world
•industrial – indirect manipulation–user interactswith real worldthrough interface
Command line interface - Way of expressing instructions to the computer directly
function keys, single characters, short abbreviations, whole words, or a combination
Menus - Set of options displayed on the screen
Natural language
Familiar to user
speech recognition or typed natural language
Query interfaces
Question/answer interfaces –userled through interaction via series of questions – suitable for novice users but restricted functionality – often used in information systems
Query languages – used to retrieve information from database
Form-fills
Primarily for data entry or data retrieval
Screen like paper form.
Spreadsheets - sophisticated variation of form-filling.
grid of cells contain a value or a formula
formula can involve values of other cells e.g. sum of all cells in this column
WIMP Interface
Windows
Icons
Menus
Pointers
WIMP Interface - default style for majority of interactive computer systems, especially PCs and desktop machines
Point and click interfaces - just click something!
–icons, text links or location on map
Three dimensional interfaces
virtual reality
‘ordinary’ window systems
3D workspaces
Windows - Areas of the screen that behave as if they were independent
can contain text or graphics
can be moved or resized
can overlap and obscure each other, or can be laid out next to one another (tiled)
scrollbars – allow the user to move the contents of the window up and down or from side to side
title bars – describe the name of the window
Icons
•small picture or image
•represents some object in the interface
Pointers
important component –WIMP style relies on pointing and selecting things
•uses mouse, trackpad, joystick, trackball, cursor keys or keyboard shortcuts
•wide variety of graphical images
Menus
•Choice of operations or services offered on the screen
•Required option selected with pointer
Menu Bar at top of screen (normally), menu drags down
pull-down menu - mouse hold and drag down menu
drop-down menu - mouse click reveals menu
fall-down menus - mouse just moves over bar!
Contextual menu appears where you are
pop-up menus - actions for selected object
pie menus - arranged in a circle
Cascading menus – hierarchical menu structure
Keyboard accelerators - key combinations - same effect as menu item
two kinds
active when menu open – usually first letter
active when menu closed – usually Ctrl + letter
Buttons - individual and isolated regions within a display that can be selected to invoke an action