best practice

• being non judgemental

  active listening

  dont make assumptions

  empathy - see things from their point of view

  open mined - no prejudice or discriminatory language

  respect

  safe environment
• regular staff meetings 


  sharing best practice

  discussing improvements

  professional development

  share concerns

  reminders of policies and procedures
• staff meeting may not be effective..

  time consuming

  staff may need the time for preparation and planning

  staff may be absent

  staff not working while at meeting

  staff may not like meetings
• management promote good practice..

  approachable managers

  managers work alongside staff

  role models

  observe staff practice

  monitor practice
• respecting the views, choices and decisions of individuals who require care and support - person centred care, increased self esteem
• valuing diversity
• using effective communication..

  adapted communication e.g. braille

  no jargon or specialist medical terminology

  active listening

  aiding understanding of procedures, treaments
• provide training..


  staff up to date with legislation,procedures, policies
• mentoring..


  supervisor shares their knowledge and skills with others to develop their skills and improve practice.

  gives feedback to provide support and encouragement.
• monitoring..


  checking the progress or quality of care

  observations, surveys, feedback forms

  number of complaints
• performance management..


  one to one meetings and observations to provide feedback to identify improvement