oral com

• Communication


  A two-way process of connecting to both living and non-living things; a means of sharing and exchanging messages, information, ideas, and feelings for mutual understanding
• Communication connects people and the world they live in
• Communication is a message understood


  Unless a message is understood, communication has not taken place
• Communication process


  1. Source/Sender

  2. Encoding

  3. Channel

  4. Receiver

  5. Decoding

  6. Feedback
• The communication process is dynamic, ongoing, and continuous
• Effective communication requires the sender and receiver to understand each other
• Communication


  The exchange of thoughts, messages, or information as by speech, signals, writing or behavior
• Forms of communication


  • Talking clearly
  • Sending emails
  • Chewing gum
  • Looking bored
• Body language showing listening

  Nodding and making eye contact
• Sender of the message

  Originator
• Indication of good communication


  Shared
• Indication of understanding in communication


  Each gets a chance to be the sender and the receiver
• Content of communication


  Message
• Communication type characterized by look or gaze

  Non-verbal Communication
• Definition of communication


  Communication involves a transaction
• Best ways to continue communication

  • Active listening
  • Asking questions
  • Not interrupting
  • Making good eye contact
• Indication that communication takes place

  When the receiver understands the message
• To be avoided for effective communication

  Ambiguity
• Essential for effective communication

  Two-way process
• Responsibility of receiver for communication

  Perception
• Communication


  The exchange of information, ideas, thoughts, feelings and emotions between two or more people
• Communicating with others takes us to a new experience.
• We are either the ones starting the conversation process or the ones receiving it.
• As the exchange of information progresses, both the source and the recipient go through favorable or unfavorable experiences.
• The two or more individuals involved may end up satisfied or discontented with the result.
• At some random instances, conflicts may incidentally arise.
• The end goal of communication

  Building better human relationships
• In the previous lesson, we talked about the functions, nature and process of communication.
• When analysing markets, a range of assumptions are made about the rationality of economic agents involved in the transactions
• The Wealth of Nations was written

  1776
• Rational


  (in classical economic theory) economic agents are able to consider the outcome of their choices and recognise the net benefits of each one
• Consumers act rationally by


  Maximising their utility
• Producers act rationally by


  Selling goods/services in a way that maximises their profits
• Workers act rationally by


  Balancing welfare at work with consideration of both pay and benefits
• Governments act rationally by


  Placing the interests of the people they serve first in order to maximise their welfare
• Rationality in classical economic theory is a flawed assumption as people usually don't act rationally
• Marginal utility


  The additional utility (satisfaction) gained from the consumption of an additional product
• If you add up marginal utility for each unit you get total utility
• When analysing markets, a range of assumptions are made about the rationality of economic agents involved in the transactions
• The Wealth of Nations was written

  1776