Refers to the systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance.
ISO 9001:2015
Quality Management Systems
Controlling
Involves measuring, restraining and correcting performance to accomplish an objective as it was planned
Controlling
It involves the measurement of certain elements such as time, quality, quantity and cost against standards or models which have been established, and the evaluation of the work or performance of various personnel in the organization
